Alexis Russell

5 Stars isn't enough for this jeweler! They have truly given me my dream ring! My husband and I looked into many jewelers that could make a quality garnet engagement ring and loved the options that Alexis Russell had available on their "Create Your Own Gemstone Ring" section. We went with a gorgeous kite cut and what we received was even more stunning than the pictures! I have since sent my ring back for custom wedding bands and they gave me exactly what I wanted and they fit perfectly with my original engagement ring. I feel like I have the prettiest ring in the world and no one can tell me otherwise lol! I couldn't be more pleased with the amazing team at Alexis Russell. Their customer service is top-notch, they provide quick responses and helped answer all of the questions I had along the way. The quality vs. cost of service is reasonable and you will LOVE the ring you get from them. I know I do!

The quality and craftsmanship of their rings are outstanding. I especially want to commend Patrick for his exceptional customer service; he played a crucial role in helping me design the perfect ring stack for my fiancée. This was achieved through email exchanges and a virtual meeting with Gabby, who made the customization process both straightforward and enjoyable. In summary, their expert guidance and superior support guaranteed a flawless and unforgettable experience.

Two years ago I custom ordered the wedding ring my wife wanted with Alexis Russell. The site is easy to use, I was able to get everything she wanted and the ring was promptly sent to my home in Salt Lake City, Utah. Fast forward to a few months ago when my wife noticed her ring was bent. We were a bit reluctant to reach out to Alexis Russell thinking we were going to have to pay to replace it and just going through the hassle to get it there etc. She finally contacted them and they could not have been more helpful. We were given instructions on how to get it back to them and about how long it would take to fix. They sent the ring back and it looked just as beautiful as it did when it first got here, and they did it for free. We love their products and customer service so much that we also found my wedding on their site as well. It's the most unique ring I've ever seen, (not that I've seen many), it just fits me so well. She wanted to surprise me with it and kind of needed it quickly before our wedding this August, and Alexis Russel was able to make that happen, and happily. Best customer service from a company I've ever dealt with. They're always so kind and genuinely happy to help even when they don't have to. For our anniversary next year we're planning to get their beautifully made stacker bands! Thank you Alexis Russell for your unique designs, upstanding quality, and kind and helpful customer service. You have customers for life!

Patrick has been amazing with our whole ring selection process!! Very informative, honest & friendly. We would definitely recommend him and anyone at Alexis Russell for your wedding ring selection!

Patrick helped me find the perfect ring to propose. He spent extra time and helped when i was being a pain. I appreciate everything he did to make this possible. Thank you again Patrick. EQ

Patrick and team were amazing! From the first message on. They were great on the video call as well, showing us multiple rings/options. Never was any pressure or rush. I would recommend them to anyone and will be continued customs.

I have nothing but love for AR! My husband and I road tripped to design our ring in person with Patrick. The whole experience was so fun and so special! My ring turned out absolutely amazing! Cut to and little while later, and I had a repair needed on my ring. AR handled it perfectly. They took care of me and my ring and I can’t recommend them enough. If only I could have more than one engagement ring!

I felt in safe hands from the get go with Zach's help and expertise. My engagement ring was an Alexis Russel. A salt and pepper kite shaped diamond. I was looking to get my wedding band to complement it. Zach was great about offering alternatives, suggestions and modelling the rings for me against a similar ring they had in stock so I could really visualise and feel confident in my choice. We live in Scotland so trying them on and gauging it was never going to be a option sadly. I really felt he put my mind at ease as I had concerns about the wedding band being a good fit round my ring as it's an awkward shape to get perfectly central. I couldn't believe how good a fit the two sat together when it arrived. I did sent it back once more and was helped with the next stages by Gaby. I had concerns about the point and it lifting slightly out when I moved my hand. She was confident we could get the fit adjusted accordingly so it wouldn't be an issue. My ring arrived back last week and I can honestly say they got it spot on having had to try explain and communicate everything all through email. Communication was excellent, very quick, super friendly. They really know they're stuff. I really can't recommend this company enough. I will definitely be buying other pieces from them in the future.

I am in love with my AR rings! I have a total of 4 that make up my wedding ring stack. I just recently added two new rings to the stack and Zach was AMAZING at helping me through this process! I didn't send my rings into the studio and they still were able to accomodate my wishes and when I received the rings in the mail they were perfect and all fit together SO well. I love AR so much and will continue to purchase pieces from this company.

the time leading up to my purchase the customer service was great. zach (the customer service rep) was so nice, patient, and helpful! he answered all my questions, and i had a lot…shipping and manufacturing of the custom engagement rings were as advertised! they helped me buy with confidence! and my fiancé loves her new custom stack engagement rings!

Working through some options and different looks on getting the perfect piece together for the biggest decision was the smoothest process I could have hoped for. Patrick was absolutely understanding and extremely helpful.

I have been admiring the rings from Alexis Russell for YEARS, and I am so sad I have to write this post. I love my ring so so sooooo much, but I have only had it for six months and tried to suck up the issues we had from the start with the ring. About a month ago I finally had it with the fact they laid the stones improperly, there were gaps/spaces between stones and I thought I could suck it up but 1.) it was an eye sore for me because I look at my ring constantly throughout the day and 2.) it had me anxious that the stones were going to fall out. Also, the band was so much thinner than we imagined which made the ring constantly spin on my finger even though it is my proper size (confirmed with a local jeweler). I was uncomfortable shipping the ring back to New York to have them fix it, and honestly as I was emailing them when I was considering, they were hard to get ahold of and made the process of discussing potentially sending it back a hassle. We decide to go to a local jeweler that people raved about and I am SO happy we did it sooner rather than later. My ring is fairly simple, low profile with a center stone and a smaller diamond on each side. The jeweler originally thought it would be an easy fix, come to find out it was a "monster" for something so simple due to the casting and how they laid out the ring. I went to pick it up, and the jeweler straight up told me it was going to be a "remake" once we brought it in again. He showed me under the microscope all of the imperfections that my eye couldn't see and explained all the issues. They completely casted the gold wrong which led to having air pockets which means in simple terms, Poor casting traps air bubbles in the metal, causing a common defect known as porosity. As you wear a ring, microscopic layers of the metal wear away, exposing these air bubbles as black pits in the ring. So it was genuinely a blessing we found this sooner rather than later. I am so upset because my fiancé spent a hefty amount on this ring, and we are at fault as we did see the negative reviews but really hoped the good reviews we did see lived up to the expectations. We have decided to have the local jeweler remake the ring for us instead of dealing with AR again because we are certain we would run into the same issues again or they would play it off as "it's fine". Please beware if you are looking at these rings!

Received ring on time. Customer service promptly helped with my concern. Thank you!

I just designed a wedding band to go with the AR engagement ring that my fiance customized with AR. I LOVE it! I emailed back and forth with Zach quite a bit to get the right band made for my engagement ring. They were so helpful, responsive, and accommodating. They shared pictures of what my engagement ring would look like stacked with some different designs of wedding bands and ultimately worked with me to customize a band to my liking and it turned out perfect! Couldn't recommend them more 10/10

I emailed back and forth with Zach and they were of great help. Sent me photos of rings with aspects I wanted in the custom ring I was building that made the entire process very easy. They were super responsive and kind. 10/10 experience !

My fiancé purchased my engagement ring through AR. Although I love the ring I ran into some problems when trying to order a matching wedding band through them. I wanted to combine 2 of their already existing wedding bands to create mine. Seemingly easy changes, however they would not accommodate me in any way. After many frustrating emails I ended up having my family jeweler make exactly what I wanted with no problems and for less money. AR will change the stones and the metal type… that’s about as custom as they get.

Patrick did a phenomenal job assisting us with choosing the perfect wedding stack and exceeded our already high expectations. He was informative and gave feedback and his expertise opinion while we were trying on different options. He gave us a bit of history about the company, his own experiences with AR and the space in which we had the consultation. The scenery, crystals and everything else in between really set the mood and made for the perfect moment. Patrick was very responsive after the consultation and truly played an exceptional role in helping us find our dreamy engagement/wedding ring stack and for ultimately helping us choose a ring from Alexis Russell. In addition to that, the resizing and shipping process was very streamlined and we received our ring quicker than expected. Cheers to Patrick and the other team members at Alexis Russell on making our moment a remarkable one.

Zach was EXTREMELY responsive and helped me through the entire process, step-by-step, for building the perfect custom stack to accompany my AR engagement ring. The rings arrived today and I am OBSESSED and couldn't be more excited. AR was one of the easiest vendors I've worked with throughout my whole wedding planning process, which is amazing to have for something as important as the jewelry I plan to wear forever. I cannot recommend them enough. Not only is the customer service top-notch, but the rings are gorgeous, unique, and truly beautiful.

Patrick helped me design a simple, yet unique ring for my future husband! Patrick was so patient, kind, helpful, and knowledgeable of all things needed to know about rings. He provided feedback when needed, and even shared his own ring for some inspiration! I can't express enough how helpful and kind Patrick was, he really brought to life for the vision I had for an engagement ring! He assured me that it would arrive just in time for the proposal window! He was very quick to answer any and all questions during our call, as well as over email. Overall, when the ring arrived I was so excited and couldn't wait to pop the question to my now fiancé. Patrick helped so much to make this possible! I can't take full credit on this customized ring that my fiancé loves, as I did not work on it alone. Thank you Patrick for helping us on next chapter of our lives!

Zach works in customer service and literally is the best. He’s super responsive and attentive. He helped my fiancé create/design my engagement ring and when we were ready to purchase my wedding bands he was so patient and helpful with me as I was deciding what look I liked best. He took pictures of everything together and kept me up to date on things.

I had a wonderful experience working with Patrick on finding a stacker for my AR engagement ring, as well as choosing a stone for an additional ring. He was just the right amount of hands-on as a consultant: listening to what I liked and was looking for, but willing to share his opinion when asked. Communication with AR was quick and attentive, and I'm so happy with the final results!

Such a wide range of beautiful jewelry for every style! I had the best experience with Zach and he was such a dream to work with. Excited to get more pieces with them in the future, and our bands! Just yay!

Patrick at Alexis Russell was so patient with me, even after the consultation he still took the time to send pictures of additional stones I wanted to see, I never felt rushed and always felt like he just wanted to make sure that I found the perfect ring for my girlfriend, I just ordered it and I cannot wait to see how beautiful this ring looks 10/10 would recommend!

I love my rings from AR! I just received back from their studio my engagement rings (my fiancé had purchased a custom engagement ring with a thinner band to stack on top of it) and my wedding ring that I custom made with the help of Zach! Zach was so attentive to the details and consistently responsive. I ended up making a pretty different ring than I originally thought I’d make - but it’s even better 😍 On top of all that, I realized I planned for this to happen at an awkward time because my bachelorette party was coming up and it’d only been a little over a week since we finalized the custom order. I emailed Zach to see if I could get just my engagement rings back earlier, in case they’d already done all the measurements needed to make the wedding band. And it turned out that my ring was already done and I could get them all back before my bachelorette party - which is tomorrow 😊 Zach upgraded my shipping to overnight and made sure my package went out as soon as possible. And, like I said, I just got them! I don’t wear jewelry at all but I absolutely love my rings. I low key feel like I’ll just get all my jewelry from AR because they were just so reliable and the customer service/collaboration was undeniably impressive. If you like the style AR has to offer I’d suggest looking into this! Their IG has a lot of great examples of their different rings and stacks!

I have had an Alexis Russell engagement ring in my dreams for many years, even before I met my Fiancé. I could not be more happy with my ring. It is beautiful and elegant and unique. I also got their ring cleaner and it works very well! Thank you Alexis Russell for making such beautiful rings. I will truly treasure it forever.

Patrick helped my fiancé design my dream engagement ring/wedding band virtually over a couple consultations since we live too far to visit AR in person. It is so stunning, unique and special to me and I couldn’t be more happy! Customer service is absolutely amazing - Patrick was so patient with my partner for the designing process and is still helping me now that I have the ring with any questions I may have on how to keep it safe.

Zach and all the staff at Alexis Russell are AMAZING! From the moment I called them to ask questions about an engagement ring I wanted to purchase for my fiancée to the final purchase of the wedding bands, they were pleasant, helpful, and beyond responsive. Zach helped us out so much when we inquired about sending the engagement ring to get it altered and to see what matching wedding bands would go with it. He instantly responded with the process and timeline. He also informed us of every step of the process, including pictures. Thank you, Zach, and everyone at Alexis Russell for helping make our wedding day special!

I am thrilled with my experience with Alexis Russell. I contacted them to ensure the wedding band I purchased would fit the engagement ring I already owned. They usually recommend you send in your ring for a custom fit. I felt uncomfortable with that as my ring is a family heirloom, and I’ve been burned one too many times with shipping things. This was not a problem for them. Zach was very helpful and we emailed back and forth to find a solution. I sent them my rings gemologist report/ appraisal and they sent me an exact measurement to include with my order so that it was custom fit to my ring. The wedding band I ordered arrived maybe a week later and fits perfectly. It’s absolutely beautiful. Couldn’t be happier with my experience with them.

After hearing about AR through a friend, I fell in love with their designs and my fiance and I have been working with them ever since. We have a particularly unqiue situation, in that we live in east Africa, so Zach at AR played a really important role in helping us and the design process stay on a timeline that suited our needs once back in the States. The design and execution are flawless and we couldn't be more pleased with the end product and support from Zach.

There aren’t enough words in the dictionary to explain how incredible the Alexis Russell team is. I was a long time follower of their work and was blessed with a fiancée who knew about my AR obsession and worked with the team to create a custom engagement ring. I cannot thank AR enough for the care and craftsmanship put into my engagement set. I believe he may have worked with Patrick when designing the main ring, and I had the pleasure of working with Gaby when choosing my stack. The customer care team is incredibly helpful, kind, and supportive throughout the entire process. I felt well informed and Gaby especially was extremely patient with me as we went back and forth with pics of different stack options. Perhaps it’s the styles that we chose compared to other reviewers, but all of the diamonds/prongs are solid and I have had no concerns about quality or craftsmanship of the rings. They are gorgeous heirloom pieces and I’ve already received countless compliments from friends and strangers alike. My one recommendation is if you choose to work with AR for any $$$ jewelry the best thing you can do for yourself is purchase insurance on your piece! It is worth the small investment to make sure your beautiful new piece is protected! Thank you Alexis Russell team a million times over for creating my dream ring - I appreciate you beyond words and am excited for the pieces yet to come!

I ordered a custom engagement ring that came out stunning. I changed my order after I placed it and Zach was so helpful to make sure it was exactly what I wanted. It was an overall great experience.

Beautiful rings and wonderful customer support.

Patrick helped me and my fiancée find exactly the stone and ring that was perfect for her. Fantastic options and showroom experience and quick and safe shipping!

The customer service I received from Patrick was excellent. He explained the issue with my bespoke ring concisely and offered solutions promptly. Any fear I had about my fiance's ring not being realised, Patrick quashed. 10/10 customer service. Thanks again Patrick!

Absolutely beautiful jewelry but terrible quality! I own 3 pieces and 2 of them are currently missing stones. These aren’t even things I wear often. A bracelet and ring both with lost stones! I would spend your money on something higher quality. My necklace is luckily still intact.

I absolutely love my wedding ring we purchased from Alexis Russell. I live in Seattle and had been following them online so when we were ready to buy a ring my partner and I flew all the way to buffalo to try on rings in person :) - the space was so lovely and the staff made the experience really special for me. I love the design aesthetic and believe they are truly works of art. I chose a gemstone cluster ring and it feels so unique, something authentic to me. I wanted some changes to the wedding band and they were super responsive and had great customer service. I definitely recommend them!

Beautiful ring and amazing customer service. Was able to get the ring expedited so that I was able to propose on our one year anniversary.

Absolutely loved the process from beginning to end. My fiancé bought my engagement ring from here and when it was time to purchase the wedding band they were so helpful with lovely to work with!

AR has been wonderful. I even had the privilege of seeing their facility. I fell in love with their Morganite and Diamond Bezel set Posy ring and my fiancé was kind enough to indulge my obsession with it! :) I worked with Patrick mostly and Zach. They both were very kind and prompt in replying. Patrick I worked with the most and he is professional and kind. I was nervous about mailing my ring and any time I had a concern, they were quick to ease my mind which I appreciate. I ordered two additional stacks and they are gorgeous. My ring did get damaged in the mail but only slightly and they were so quick to fix it at no charge to me. I've seen a few comments about issues, but I'll say as a metalsmith myself, things happen. The first thing anyone should do is insure the ring because it only takes a slight of hand to break a prong which is not AR's fault at all. Also any rose gold or white gold will fade over time because they are not naturally occurring in metal and is a type of plating. I will say I've had my engagement ring for over 6 months and the rose gold is just as beautiful as the day I got it which is a huge testimony to the quality of their products. I've had white gold rings fade in three days before from "reputable" jewelers. So please educate yourself on fine jewelry and understand there are limitations to any piece and life can be rambunxious! :) Thank you AR for everything. I am so in love with my set. I've never had a ring like this before and I will cherish it forever :)

Love Alexis Russell! They not only created my dream engagement ring, but when it came time to pick out our wedding bands they were so helpful. The team is patient and thorough, and I especially appreciate Gaby who sent me all the possible stacking combos! Everything was handled smoothly and professionally and the rings are gorgeous! 12/10 recommend.

After my fiancé made my Alexis Russell dreams come true... I had the pleasure of working with Gaby and her team to pick out my stacking wedding bands. I sent my ring back for resizing and custom fitting to the bands I picked out. They made the process easy and were always quick to respond! They even sent photos of several stacking options I was interested in so we could feel confident about our purchase. My custom bands were made and on their way back to me in less than 3 weeks. Highly recommend!

Patrick was so easy to work with and helped me design the perfect ring. It also was built and shipped here in a very timely manner. They take into account your needs and help you built exactly what you're looking for.

This company has been so great to work with! They made my engagement ring the wrong size the first time (i.e. it was supposed to be a 7 and they made it a size 6), but they fixed it for us in no time! It still did not fit great with my wedding band, so Gaby took the time to review pictures, videos, and have a phone call with me to figure out the perfect fit! Once again, they fixed it, no problem! They are so timely and responsive and always use 2 day shipping so items get to and from them in a timely manner. The work is absolutely gorgeous. 10/10 I recommend Alexis Russell for your jewelry needs!

What an amazing experience, from the design to the delivery they get 5's across the board. I was very nervous about spending that much money on something that I couldn't see but they were great at responding to any questions and accommodating to my requests. I will be back for the wedding bands

Fantastic experience with Patrick at Alexis Russell in meeting my engagement ring requirements, all done over email. I had an idea of gemstone and shape/size based on the range advertised on their website, but Patrick helped me narrow down the options with clear photographs and videos of the rings from the workshop, including band finish options. When the initial ring I picked out on the online store was snapped up by another customer, Patrick quickly found an alternative which was more unique than I could have wished for! Patrick also arranged for priority sizing and shipping to the UK ensure it arrived in time before my holiday for the planned proposal. My other half said yes and loves the ring, which I all I could have hoped for!

The jewelry selection is obviously gorgeous! The quality is top shelf and the individuality of each stone is something to covet. All those things are wonderful. However, the customer service with the team at Alexis Russell is the absolute best customer service EVER! From beginning to end, communication has been amazing. Friendly, helpful and quick responses. Again, wonderful things, but the level of service I received, far exceeds the expectation of a good experience. I am ....needy, lol. I am an instant gratification person so patience is not my strong suit. (Not in a mean way, but in a I'm to excited to wait kind of way) Both Patrick and Gaby were on top of everything and would pick up where the other left off if I contacted them with more questions and video requests. They made me feel like a welcomed priority not an obligation! They were so kind and willing to send me as many photos and videos as my heart desired and even work with me on a shipping issue with so much patience. I spoke with them via email and phone and through all my indecisiveness on what I wanted and my worry over shipping they were supportive and reassuring. I will absolutely continue to do business with them in the future because of exceptional team and their ability and kind willingness to take care of their clients. Thank you both so very much!

I sent my engagement ring to be resized. While it was at Alexis Russell they asked if I wanted to see my ring with different wedding bands. They sent real time photos to me and were very patient as I worked through deciding. I also had hoped to have the ring back in time for Christmas and they made me aware of the 2-3 week processing time- but today I received an email with tracking info and my ring will arrive 12/22!! It was a joy to work with the Alexis Russell team, especially Gaby and Patrick!

my original engagement ring did not come from Alexis Russell. However, the additional stackable ring I purchased from them was a perfect fit, and a perfect addition to my existing ring. They were able to fit it perfectly with out me having to send my ring in and relying on only pictures and measurements. They are true professionals, and provide help every step of the way.

Beautiful rings, excellent service. My fiancé loves her engagement ring because of the unique style of Alexis Russell products and how customizable they are so I already know she’ll love the wedding band that Patrick from Alexis Russell helped me chose and order. When I couldn’t choose between 5 different styles he helped me narrow it down until we ultimately decided on the right one. On top of that he save me time during this busy holiday season by emailing an invoice for me so I didn’t have to go through their website and hand select everything. He was a tremendous help from start to finish, and this is the second time I’ve had an experience like this with this company. Definitely ordering more stackable rings for my wife in the future.

Absolutely killed it! Couldn’t be happier with the custom engagement ring they made for us. They were able to get it done way ahead of schedule, while also being 3000 miles away. I wasn’t able to visit them in person but that didn’t stop them from helping me design and create an amazing ring. 11/10 would recommend!

Stumbled upon AR on instagram and got immediately hooked with their designs, this was about 2-3 years ago. Seriously, check them out! Dainty, classy, and just right. No one does better stacking than AR. Then, last year I was planning my engagement ring and their team was so helpful and patient. Now, we are about to celebrate our wedding and I had AR design our wedding band, and even though I place the order with very short notice, the AR team was able to pull it off and have it shipped in time for our wedding day. AR not only designs amazing rings but their team is very personable and helpful. Cheers!

I did not pick my ring, but I hinted at what designer I wanted and how important it was for me to be ethical. I have a stunning engagement ring! Not to big not to small. I will cherish this ring forever.

I LOVE Alexis Russell Jewelry when I found them online! They are awesome to work with and have made quite a few custom pieces for me! I live in Texas, but I always love wearing a custom diamond or natural sapphire necklace that they made for me and I wear a teal round compass sapphire ring with pave diamonds on the sides almost every day as a reminder of what I have accomplished this year since I have been thru so many health challenges and I am on my way to improving a little bit at a time, one step at a time! Love you guys at AR! You are super, super awesome!

When my husband and I first got married, I did not want a diamond because of the issues with ethical diamond collection and selling. Ten years later and we were so thankful to find Alexis Russell to be able to make a custom ethical diamond ring together to celebrate ten years. We spotted a style we liked on social media and reached out to see if we could do something similar with some tweaks. Our communication was quick and easy and our designer and the ring was exactly what I wanted. I can’t stop looking at it.

My fiancé and I decided to plan a wedding in a month and ordered our rings 3 weeks before our date. The incredible Alexis Russell team made sure we had our custom rings in time and they did not disappoint. I had been dreaming of these rings and they were so much more beautiful than I could have imagined! We will treasure them for the rest of our lives!