Arcadia Floral Co.

We chose Arcadia Flowers for our wedding after hearing about their community involvement, including donating flowers to the church where we were married. Initially, we were impressed by their beautiful arrangements and how everything was set up perfectly on the day of our wedding. While our floral arrangements were beautiful, unfortunately, one major issue left us extremely disappointed and has tarnished our experience. We purchased a white runner through Arcadia to be rolled out as I walked down the aisle. The carpet was supposed to come with a string to unroll it smoothly, but instead there was none - and our groomsmen had to struggle, bending down and using their feet to push it into place. One groomsman even ripped his pants in the process, and guests had to reach into the aisle to adjust it, which was distracting. The worst part, however, was the condition of the carpet. It had been cut through with a box cutter during delivery by one of Arcadia’s employees, leaving visible slices through the first five layers. The slices continued to tear and by the end of the ceremony, the white runner looked like cheap, ripped toilet paper - right where we were standing for the majority of the ceremony. This was glaringly obvious in our photos and video, and the damaged runner also caused bridesmaids’ heels to get caught as they exited the church. It was deeply upsetting to have such an important detail of our day mishandled. We respectfully emailed Sam and the team after our wedding to address the issue because we were so upset, only to receive a rude and defensive response from someone else on the team. When we called to address the response, we were told Sam would follow up on our call—but it’s been two months, and we are still waiting. While we were refunded the cost of the runner ($75), we specifically shared that that wasn’t what we were looking for and that we just wanted acknowledgement that a mistake had been made and that the mistake had damaged our photos tremendously. We chose this company out of respect for their values, but the lack of accountability and professionalism in handling this matter has been disappointing. We went back and forth with whether or not we wanted to leave a poor review because that is not in our nature, but we gave the team a chance to handle it correctly and were not satisfied with the way we were treated after having been incredibly respectful and kind. And not to mention after having spent thousands of dollars with the brand. We are sharing our honest review to ensure future couples are aware of our experience. See the pictures below for the damage to the runner and how it affected our day.

Simply the best floral company around. My wedding was 10.12.24 and Arcadia Floral not only executed my vision but exceeded my expectations. My guests are still talking about how stunning all the florals were. Sammy and team made the process simple and stress free, and even provided guidance on how to enhance the reception decor with table rentals, linens etc. I can’t thank them enough for making my day extra special. If you are looking for flawless execution and professionalism choose Arcadia Floral !

Arcadio Floral Co. is one of the best for a reason. They truly listened to my vision and could not thank them enough for making my vision come to life. Our flower arrangements were absolutely beautiful!

Adrienne and the Arcadia team thank you for making our wedding a dream come true. The colors and vision were absolutely magical and breathtaking! Thank you for being part of our journey and making this experience seamless! We appreciate you all so much!