Boyne Mountain Resort

Most of our family stayed at the cabins at Boyne Mountain Resort and loved every place. The staff was fantastic and all our needs were met. We had rehearsal dinner at the Beach House and the food and service was great. Our event coordinator worked with us from the very beginning to the end and made sure that everything went smoothly.

The best ever! Jaclyn Wingate was an ALL-STAR! everything was top noth at this venue from the staff, location, and food. Working with Jaclyn and her team set my wife and I at ease knowing they were going to make sure the night was perfect...and it was!

Truly an incredible crew to work with. The team at Boyne Mountain Resort treated our wedding like it was their own. Jaclyn and Andrea truly made us feel like part of the family and exceeded our expectations in every way. If you're looking to have your wedding in Michigan you have to take Boyne Mountain into consideration.

Had a good experience with Boyne Mtn. Multiple guests were happy with their stay. I would recommend their services in the future.

We had our reception at Boyne Mountain - The location was perfect! The process of planning the reception went so smoothly with the help of Jaclyn and our event coordinator, Valerie. Both were so helpful in getting us started and planning out all the details of the night. We were able to have our dinner inside the Stein Erikson’s restaurant followed by dancing outside on the patio. It was amazing. Our guests couldn’t say enough nice things about how great the reception was, including the very delicious food. Our guests also got to ride the chair lift and take in the wonderful view! Such a great place for a reception. Highly recommend!

In July 2019, our son and his fiancee were married at a lavender farm near Boyne Mountain Resort. We worked with Jaclyn in the reservation department at Boyne to set aside a block of rooms for our guests They were so easy to work with and answered all my questions each time I called. Our guests were pleased with the accommodations - rooms were spacious and clean. Everyone who works there was friendly and helpful. There are so many fun things to do at the resort - it is very family friendly. Perfect place to visit for any reason, any season. We also had a meet and greet the night before the wedding, held at the Alpine Room in the Clocktower building. A great space with excellent food from the Trophy Room. We would recommend this experience as well. Five Stars all the way around!

My daughter had an outside wedding reception in June on the lawn at Deer Lake, Boyne Mountain Resort, and the venue exceeded our expectations. We are still reliving the beautiful day! The planning was made easy by Boyne's event planning team, and Jaclyn & Andrea were so easy to work with and very responsive! Andrea ensured every detail from Boyne's end was spot-on from the months leading up to and including the wedding day. The grounds were lovely, the food was delicious, and the wait and bar staff were friendly and accommodating! Boyne knows their stuff when it comes to large events & weddings, we would highly recommend!

We had our reception 6-8-19 under a tent overlooking the beach house and deer lake and it was the most perfect venue! Working with Boyne and Andrea was such a great experience. They were knowledgeable, experienced, and responded quickly to our many many questions and concerns. They day of went so smoothly and if anything went wrong I had no clue. The food was also amazing, our guests are still commenting to us about how it was some of the best food they’ve ever had at a wedding. I had some very specific requests about food service and table set ups and they accommodated all my requests without issue. It was also very nice to have guests staying on site and the free shuttle from Deer Lake back to the lodge was perfect at the end of the night. Overall, Boyne made the process easy for us - especially considering we were planning from a far. Highly recommend using Boyne Mountain as a wedding venue!

Although surrounded by beautiful nature and activities for guests, this is a very dishonest company. Expect stress with booking rooms and the room block, dirty rooms (found actual poop on a blanket in a cabin, which also had holes in it), welcome bags not delivered after already paid, staff stealing from you (we caught housekeeping looking into the bride's bag while she was getting her hair done, as well as decorations taken after wedding), young staff who do not know what they are doing to be in charge, many mistakes made, overcharged, points not given, and corners cut. Too many examples to name, one was lavender was to be in each guest napkin but never happened, the bride was very disappointed and said she would've chosen a different napkin fold if they were going to decide to just not do it. The Bridal King Suite was supposed to be taken off the price of the room they did book; however, the price taken off was only a quarter of the cost of an actual King Suite, the couple said if they had known this ahead of time they would have stayed in the suite and given their actual room to a guest to stay. The bride told the coordinator they wanted to stay during the week to horseback ride/other activities they offered, but she failed to mention that all activities are unavailable and closed during the week. The bride took time off and paid for extra days, and said had she known, she would've simply gone the following weekend for the activities, but instead felt cheated since she mentioned it several times. Overall the resort portrays itself as high-end, but they are very cheap and poorly run. Despite the beautiful place it is, knowing what we know now, we definitely would have gone elsewhere.

There were so many things that went wrong. We were quite disappointed overall. Feel free to respond for more information, as I want to keep this brief, but basically, it was: lack of professionalism, stolen items, uncleanliness, things not completed, cold food, questions not answered, and dishonesty. If you did book this already, expect extra fees/charges and factor it into your budget. I would also recommend NOT doing the bag delivery for guest rooms- $3/bag delivery fee and there were rooms they missed, and they didn't deliver them until the wedding day after everyone had already been there a day. Missed the point and made us look bad considering guests were talking about them-some received, others not (and yes we did double check to make sure it was not our own error). I would also bring in your own MUA and hairstylist who you know is good. My makeup was the worst it has ever been and made me late to the wedding because it had to be completely redone. After working with several makeup artists in the past I trusted a high-end resort and spa would have proper staff, but I was shocked at the lack of knowledge, listening to the client, and overall skill. At the end of the day, we still got married, it was amazing and an absolutely beautiful sunny day. Obviously, the beautiful area is what they bank on to book you, but it was nice to have such an amazing sliver of Michigan to get married and somewhere everyone could stay together and have fun things to do over the weekend; our guests had a great time. Any questions lmk! ;-) *Update I lowered my rating because I saw in another review that welcome bags were stolen, as well as others also had huge stress with booking rooms and a room block that frustrated and confused guests.

If I could give this hotel zero stars, they would absolutely get it. If you’re a bride, you absolutely do not want this hotel to have anything to do with your wedding (especially if you’re having your guests stay here). We booked this hotel after they assured us they’ve worked with our venue before and that they’ve had many guests stay there. We had nothing but problems with our guests booking rooms. As far as the “hotel block” goes, they only release 10 rooms at a time. We were told that once the block was 90% full, they would release more rooms. That’s not the case. They told many guests of ours the block was full. I had to call to talk to them and was told I would have to pick out 10 other rooms for them to release. We did this same song and dance multiple times and let me tell you, if wedding planning isn’t stressful enough, receiving texts/calls from your guests saying the hotel is full just adds the stress on. Once our second block filled up, we had to tell all of our guests that the 20 room block we were allotted was it and all of our guests had to book rooms outside of the block for higher costs. We had a 250 person wedding and we were told “if you had your wedding at this venue we could hold more rooms for you” after they knew from the beginning where our wedding was and reassured us they’ve worked with our venue before. Let me repeat that: a 20 room block for 250 people. Do the math. If that’s not bad enough, our guests would call to book a room and the front desk would just say “that block is full” and not let guests know that there were other rooms available to book. I know this because I actually called myself to see what they would say and when I asked them why they weren’t offering other rooms to our guests they couldn’t provide a straight answer. Terrible customer service at the front desk, absolutely terrible. Check in time is incredibly inconvenient, it’s not until 5pm. I was told by all of my guests that had rooms in the Clocktower that the rooms were absolutely disgusting, dirty, and full of mold. All of my guests that stayed there requested room changes immediately to stay in a different part of the resort. I cannot stress this enough, if you’re getting married, stay far far away from this hotel, unless you like having extra stress during wedding planning.

Our daughter’s wedding was at Castle Farms in Charlevoix in June 2018 and we wanted our guests to have the amenities that a resort could offer as we had planned this as a destination weekend wedding event. At least 80% of our guests, including a majority of the wedding party, chose to stay at the resort. We could not have been happier with our decision to choose Boyne Mountain Resort. We had been to the resort numerous times but only during the winter season for skiing, and it was not until we began planning this event did we realize the true beauty and enormity of all the resort has to offer beyond ski season. Jaclyn, in group sales, handled our room blocks and was so accommodating and helpful when it came to determining our accommodation needs, always offering sound advice and suggestions. She was always quick to respond to my questions throughout the year-plus planning for the event. We also were provided an event coordinator who was also a pleasure to work with from beginning to end and provided much assistance in coordinating travel to and from the resort to the Castle and making sure all needs were met from signage, delivering of our welcome bags to our guests, and assistance in planning our send off brunch for all our guests which we hosted at Boyne also. The entire staff at Boyne was pleasant and eager to please in making our guests feel welcome and comfortable during their stay. They were a pleasure to work with!!!

Jaclyn was absolutely wonderful to deal with! She always got back to me quickly and efficiently, if I were reviewing her only, 5 out of 5 stars! The resort as a whole, I’m NOT terribly thrilled with. They have a $500 deposit for you to hold rooms and claim they can charge you for any room that is held and not booked by your wedding date. Also, they charge $3 per “welcome bag” to be delivered to your guests rooms. We had 17 that were supposed to be delivered and we know of for sure 3 guests that didn’t get one! But we didn’t go around asking the rest of our guests because we shouldn’t have to! You’re charging us $3 per bag, we should trust that it’s going to be there! My mom called to complain and they said they would refund us the $9 for those 3 guests! Well... what about the cost of the bag that disappeared or went to one of your other guests?! How about a refund for the entire cost?! When I emailed Jaclyn about it, she told me she would forward my email to the people that can help me and I never heard a word!! Not great customer service, nor worth the $3!! I would never pay that again! Oh, and when they sent me my deposit back it showed up at my parents house?! Not sure how they got my parents address when on all of my emails and my contract have my address on it! I’m glad my parents opened up the envelope instead of just trashing $500!! Update: shortly after I posted this review, Jaclyn contacted me to make things right. I have never met someone who cares more about her customers! Boyne refunded me for the $3 delivery fee and the cost of the bags that were misplaced! Jaclyn warned me that the check would take a few weeks to get to me, so in the mean time, I received an “apology” gift bag from Boyne. I understand that mistakes happen, but I am very pleased with the way everything was handled. Thank you to Jaclyn and Boyne for easing my frustrations! Your effort is very much appreciated!

Could not of been happier with the service that we got at Boyne Mountain Resort for my daughter’s wedding!!!! Jaclyn made sure everything went smoothly for our guests that were staying in the lodge!!

Thank you to Jaclyn and Andrea for making my son and his wives wedding weekend a wonderful experience. The rehearsal dinner was great and having it out on the patio was such a nice added touch. The guests truly enjoyed their weekend. So much to do at Boyne Mountain Resort. If you are looking for a great spot for your wedding weekend I highly recommend you contact Jaclyn or Andrea at Boyne Mountain Resort.

I’ve had the pleasure to work with Jaclyn and Andrea at Boyne Mountain over the couple of years. Not only are the both enthusiastic about what they do but are always very helpful and accomadating! It shows they love what they do!! I can’t wait to work with them again next summer!!

Jackie and Andrea are so great to work with. They are professional, responsive and have great ideas to make each event different and perfect! Boyne Mountain offers so many amazing exciting adventures to fill your guests weekend. It truly is a magical place to share the most intimate moment of your life!

We are so happy that we decided to have our Wedding Ceremony & Reception at Boyne Mountain - everything about the experience was amazing and we couldn’t have asked for anything better. Jaclyn and Andrea make a great team and they helped us out so much through the planning process. They offered ideas and suggestions that we would have never thought of and helped take away a lot of the stress we had by always being available to answer our questions and helping to coordinate almost every detail of our big deal. The resort was beautiful and it really made everything “pop” just a little bit more. Andrea is a great coordinator and she is so easy to work with. Everything that the staff at Boyne Mountain did to help us plan this event was wonderful and helped to make this the best day of our lives. Andrea is an amazing coordinator and it was no nice to have someone who would always respond so quickly to calls, emails, and texts to help put our minds to ease. If you plan your wedding at Boyne Mountain I would highly recommend asking for Andrea to be your coordinator - she is great. Boyne Mountain is an amazing venue for a wedding and the ability to have the wedding ceremony at their beach is such a beautiful location. Boyne Mountain did an EXCELLENT job hosting our wedding and I would highly, highly recommend them to anyone else searching for a GREAT location.

Winchester

We had my daughter's welcome and Rehearsal Dinner at Boyne. The Rehearsal Dinner was outside on Deer Lake with a buffet. Jaclyn was wonderful and helped to make this event run smoothly and beautiful! Our guest also enjoyed the Welcome which was in one of the banquet rooms at the Lodge. I would definately recommend Boyne for any special event. Thank you again.

The space was absolutely perfect and everyone there is so helpful. Some things were a bit pricy (rental for small things) but overall it was a great experience!!

Boyne is a great wedding venue - many different options and the staff is very open to making your day your own. Lodging options are great and the food for our wedding was outstanding. Many of our guests took advantage of the whole weekend and golfed, zip lined, or enjoyed the pool.

Amazing wedding at Boyne Resort! Friendly and helpful staff, good food and a great party!

Boyne Mountain was a beautiful venue. The ceremony on Deer Lake was perfect, even though it rained shortly before. The service staff was very professional and timely. Chairlift rides at night were a cool bonus for guests!

My husband chose the location and I was very impressed! We worked with Heather at first and then Andrea, who even though she’s new she’s AMAZING! She was quick to respond to messages, gave plenty of ideas to make the reception even better, and is very detail-oriented. We and our guests loved having rooms readily available after the reception and the food was fantastic. Our guests were able to make a weekend out of this celebration because of all the different events and options there were for people of all ages. We heard nothing but great things, and I’m confident Andrea had a lot to do with it. She truly made it easy planning this wedding and if we had to plan a wedding again I would love to work with Andrea again. Thank you, Boyne Mountain!

Overall, great experience working with a Andrea and Jaclyn. Great response time and the rehearsal and day of ran soosososo smoothly with their help and guidance. Andrea is new, but had such fantastic input you would think she was a veteran. Jaclyn was great to work with for financial discussions. Will be recommending this location for future couples. Only downside was the food coming out cold/over cooked and not quite like what we ordered (fish missing caper sauce) —but this is to be expected when “mass producing” a meal.

We hosted our daughter and now, son -in-law's wedding and reception at Boyne Mountain Resort, on September 10, 2016, with the wedding held in the Vienna Ballroom and reception in the beautifully decorated Civic Center. What I never expected was to be assigned to a wedding planner, as part of our contract. Jackie Wingate was INCREDIBLE, assisting us from the start, with every decision to be made. Wedding planning can be stressful, and Jackie' s support and knowledge was comforting and reliable, making the entire process enjoyable! Most of our guests stayed in the beautiful Mountain Cabins, Disciples Ridge condos and Mountain Grand Lodge and took advantage of the fun amenities available, as in the pools and Deer Lake beach. We also held the rehearsal dinner at Boyne Mountain, and afterwards, a casual Meet And Greet with our guests at the Trophy Room the night before the wedding. The wedding, the cocktail/appetizer hour and reception was amazing and beautiful! The food was incredibly delicious and the reception staff was over the top friendly and accommodating to every need. Again, Jackie Wingate, our wedding planner, was there to orchestrate every part of the day, and into the night. The gorgeous wedding flowers were supplied by Upsy Daisy. Sweet Seats did an amazing job decorating the wedding venue and draping the Civic Center ceilings and added beautiful chandeliers, to create a stunning reception hall. The delicious wedding cake was baked by Northern Delights, and the DJ, Roger Coats, was fabulous, keeping our guests on the dance floor until midnight. The photographer, Andrea Sutton Bogard, of Northern Art Photography, caught every magical moment of the day. I'd highly recommend Boyne Mountain Resort for weddings.

Do not stay here. I and my new wife were going to stay here for our honeymoon. It seemed like a nice place surrounded by breweries, wineries and restaurants in the cities. We checked in and asked the front desk employee about services offered at Boyne and he didn’t have a lot of knowledge about his place of work. We went to our building “Boynehof” to go to our room. It’s the only building that is pet friendly and the reason that is because the building is as old as the mountain it’s self and poorly kept up with. Walking through the main doors the building had that moth ball retirement home smell. Had to go up a flight of oddly narrow stairs with my dogs “not very pet friendly so far”. The key for the room was an over sized gold key; seemed like it came out of a western movie. Walked in the room to see a room that makes a motel 6 look like a spacious paradise. The two beds, night stand and small two person table take up all the space. The bathroom is very claustrophobic feeling. The toilet is shoved into a very tight space so good luck using it if you’re a little on the big side. When we used the shower it sounds like a motor boat and you can hear the pipes shacking through the wall. My wife was furious with the size of the room but I tried to make the best of it “my mistake”. The next day we went to the main building for breakfast since it was on our room package. The breakfast buffet is shit. Either over cooked or cold and asking $25 per person I would expect more from a resort. We went into town and when we came back they where ripping the room off our building… WTF. We opened the door to our room were my little pugs were shacking and having panic attacks. The amount of noise from the construction was insanely loud. My wife called the front desk and was told that they do not know anything about the construction or how long it will last. The front desk said there was nothing they could do for us either moving rooms or anything else. I then called front desk myself and had it out with the women running the desk. She only offered a small refund after I demanded it, because I would be checking out “since yet again I was told they could not give us another room”. Told her I wanted to talk to the manager and was told she went home for the day.. It was only 1pm.. You’re running a resort that has people staying 24/7 and she check out early. Being the only supervisor they seem to have, I would say that’s not a good idea. I told them to have her call me as soon as she came in. The next day I received a call from Christy Peck. She told me that they would not fully reimburse me for my trip. She gave me a few more dollars back but nothing to make up ruining our honeymoon. I asked to talk to her boss and she told me he was on vacation “of course he is”. I told her I want to speak with him when he’s in “yet to hear back from him”. Do not go here because at the end of the day they don’t care.

Keep looking. This place is horrible. Our family bought us a week here for our honeymoon. We arrived to a stinky room and much smaller than we anticipated based on the price they paid. Overall the place was rundown. We stayed in the Boynehof part which is supposed to be dog friendly. I don't think this place was dog friendly, it wasn't even people friendly. Almost every person we came into contact with was rude and uninformed. Most questions were answered with I don't know or I don't think so. The food was mostly bad. The omelettes and waffles were the only thing I could actually finish. The shower sounded like a motor boat and the air conditioning worked part time. Half way through the trip they started ripping off our roof which made our dogs go crazy and have panic attacks. We called the front desk and they refused to move us. So we left. Thankfully, the remaining days were credited; however, they refused to credit anything else even though they ruined our honeymoon. There are so many other places to stay.

The most stressful part of planning our wedding.

We wouldn't change a thing about our recent wedding at Boyne mountain. Our rehearsal dinner at the trophy room was fabulous. The ceremony at deed lake was magical juat as I thought it would be, and our reception at stein Erickson's was perfect. The food was superb, the hotel rooms reasonable priced, and every single staff member was #1 in cuagpmwr service. My wedding day ran smoothly with the help of our event planner. She had the right mix of giving direction with letting me take my own direction. I would have my wedding all over again right at Boyne if I could.

Boyne really went above and beyond to make my wedding extra special! The service was great, the lodging was very clean, and the food was always delicious! I would highly recommend going to Solace Spa too!

The rooms at Boyne USA are amazing. The staff are so helpful and kind. The Boyne USA is located in a very wooded area and its so cozy. One the best stays ever!