Delta Hotels by Marriott Utica

I was extremely disappointed in Delta Hotels by Marriott in Utica for my hotel block for our wedding. The first issue we had were the hotel bags. We were told it would be no problem to give them to the hotel desk clerk and they would hand them out upon check in. I had 7 rooms check in the first day (Thursday) and only ONE received their bag. I called later at night explaining that I was unhappy about this but they assured me it would not happen for the rest of the weekend because the woman working the front desk said she would send an email to her supervisor advising them of this mishap. Not sure if she actually did this or just told me she was doing this to ease my mind. The woman working the front desk asked that I have one of my guests come down and get bags to hand out to the guests who had already checked in because the woman at the desk was too busy to do it...? Anyway, my cousin agreed to do this but had no idea where anyone's room was. I had to message everyone who checked in to ask for their room numbers, so I could give it to my cousin. Keep in mind this is the night before our rehearsal dinner and I was already freaking out enough as it was. The rest of the hotel bags were never given out for the remainder of the check-in's that weekend. I asked the guests of the hotel block if they ever received the bags and they said no. I still have no idea what happened to them. The reason it bothered me so much is we had an Uber voucher in the bags which was how I was getting my hotel guests to the ceremony. The guests in the block that did not receive their bag (basically everyone who checked in after Thursday) all had to drive because of this and which makes me look bad. I'm sure they wanted to have fun without worrying about driving. I also had the information for breakfast in the bags too. Therefore, a good amount of people that I anticipated coming to breakfast did not show up and so we ended up planning for many more guests that we actually had. We left to find hotel guests eating in the common area despite us having a free breakfast buffet in the other room, because they had no idea that we were having a breakfast. What a great send off to the people who travel from all over the country and Europe to be with us on our wedding weekend... I also believe I was placed in the incorrect room type. I booked at 1 Bedroom Suite, 1 King, Sofa bed. I know the website says that the pictures may not always correspond to the actual room, but the small details, such as 2 phones and 2 TV's did not match the actual room I was in either. It literally looked like a standard hotel room. The groom's brother was in the hotel room next to us. When we went in this room, it was the exact same layout. I asked him what type of room he booked, he said "1 King, Sofa bed" room.

Everything was absolutely perfect! The food was excellent and everyone was SO professional!:)

Food and staff were fantastic!

The Radisson Utica Centre is amazing! Dave and Nicole in the sales department are the best, and go out of their way to make sure everything is just the way you want it. Sharon and the rest of the banquet staff are fantastic and very professional. Everything is very organized and runs very smoothly. The Radisson is very experienced with doing weddings and their food is excellent as well. You will not be disappointed!