Hillside Boutique Hotel

We had our wedding here late March and the hotel legitimately ruined it. When booking we were promised so many things and always assured we were going to be taken care of. However, the person we booked with left the hotel a few months later. The new person was at all times condescending to me through email and the one time we met in person so I asked to please deal with a different person just two weeks before my wedding because at this point I had no idea what was happening as this person was out of the office for the week and I was getting no responses to my emails. I was given the managers number and given a new event coordinator and I was assured everything would be taken care of. The day of the wedding my hotel reservation wasn’t found even though I called the hotel hours before to make sure that reservation was set up. So my wedding was delayed about 20 minutes because they couldn’t find which room was supposed to be ours. We were finally given the suite which we were supposed to stay in for the night however when I went up there the room wasn’t very clean and the sink literally exploded when I tried to wash my hands so we decided to drive back home and come back in the morning to pick up our stuff since we were given late check out which was at 1pm. At 12 we got a call saying they removed our stuff from the room because they needed to clean it. When we told them we had the room until 1pm they said that they didn’t know that. They threw my $1800 wedding dress in a bag with shoes belts and food. This ruined my dress. During the actual wedding ceremony which took place outside, my dj had to run to multiple people because no one knew how to turn off the music they had at the pool. So I got married while they played 80’s music on top of my ceremony music. Once in the ballroom I was the first person to be served dinner and I immediately told the server this isn’t the right food. We ordered chicken and got brisket instead. The server just shrugged and said I’m sorry. My food was cold so I can’t even imagine how cold my guests’ food was since the last person got served 35 minutes after me. I only saw 3 servers in circulation when I had to pay for 5. We had less people than expected, so it’s possible that they thought 5 servers wouldn’t be needed for the amount of people that showed up but obviously that wasn’t the case because I got the bread to accompany my food about 15 minutes after I was served my plate and I never was given a water or tea refill. One of my guests got a huge glass in their water. They simply removed it and took about 10 minutes to bring him a new water. I also paid for 3 vendor meals and at the end of the night I found out my dj was never offered any food. When I went to get a drink at the bar the bartender looked like she would rather be anywhere else but there! But I didn’t think much of it until after my tab ran out and no one had told me about it. She just said you’re over your tab do you want me to keep serving? I told her to turn to a cash bar and I got a glass of wine which she charged me $12 for. We only had house wine, domestic beer, and cheap liquor so idk where the $12 drinks were coming from as when I spoke to the event coordinator the drinks were supposed to be $6 max. I asked multiple guest who were all also charged $12 regardless of drink. I don’t know if there was a miscommunication issue or if money was literally being stolen.