Hilton Garden Inn Plymouth

We used this hotel to accommodate our wedding guests so they would be able to stay close to our wedding venue and hopefully not need to worry about travel. Everyone at the hotel was excellent to work with and the rooms were comfortable, clean and spacious. They were flexible when we asked to move a couple of rooms to put the bridal party closer to each other and have connecting rooms to make getting ready the day of the wedding easier. As well we held an after party in the downstairs bar area and they were again very flexible and open to us. Finally we also used their event room to host a luncheon the day after the wedding. They provided different local restaurants to use to cater the meal and when I underestimated numbers of people, they quickly opened the room up to give us more space. Jessica was the main person we worked with and she was very helpful, professional and very easy to work with. I would highly recommend them should you need a hotel in the area. Thank you Jessica and Hilton for helping to make our wedding weekend amazing!

I booked a room block at the HGI in Plymouth for my wedding guests in September 2015. The sales coordinator was able to work with us, to give us a larger room block than normal because we had so many out-of-town guests. I really liked that they waived the two-night minimum stay for our guests, as many other hotels in the area would not. And they offered to keep the hotel bar stayed open late for us after the wedding, which made for a convenient after party location. At times, it was a bit difficult to get in touch with the sales coordinator, when I had a question or wanted to add more rooms to the block. But in the end, it worked out and most of our guests were able to stay at the hotel.

Working with Jessica was so easy and pleasant. We booked our hotel early on and I checked frequently on the capacity to make sure people would be able to get a room in the hotel we were staying in after the wedding. The pick up/drop off with our selected transportation was great. A shout out to Randy at the front desk who made a lot of my guests checking in enjoyable as well! My room was so clean and large enough to have my large wedding party in the room with a hairdresser and make up artist!

I originally called and did a room block for 20 rooms 9 months in advance. I was told by the hotel that they have a bar that my guest would be able to go to after the reception as the reception ended at 9:00 PM. They do not have transportation and I had to pay $500 for school buses to transport my guest less than a mile down the road and back. I had 63 guest staying at this hotel and all were unpleased with their stay. When I arrived at the hotel I was extremely upset as I saw the bar was not a bar at all and more like a side station that was smaller than my cubical at work. Their beers were extremely pricy and my guest were told they would not be able to hang out down there as there was too many of them. When I arrived I checked in and then noticed two cop cars had pulled up. I asked the front desk if there was an issue with my wedding party and I was told no. But the issue was with my wedding party as the woman at the front desk called the cops because too many of my guest were down at the bar and in the lobby area cause there was not enough room. The cops were aggravated that she even called them when they could have been called to more serious issues. All of my guest were then told to go to their rooms which we did and we continued to get yelled at by security because other guest complained about the noise. I booked these rooms far in advance and they should not have had 63 people spread out throughout the hotel and other guest rooms were in between my guest rooms. They should have put all of my guest together so their other guest could have enjoyed their stay. I will NEVER go back to this hotel and would NEVER recommend this hotel to anyone. Extremely unprofessional and rude. They also charged some of my guest the wrong rates and not the discounted rates that they should have been charged. I will be calling the general manager to complain and ask for my money back.