House Of Blues Cleveland

Our wedding day was booked 9/27/2022 for 5/20/2023. We had our wedding ceremony and reception in the Cambridge Room at the House of Blues in Cleveland. The pros: I married my best friend! The wait staff/bartenders were very kind. The venue is beautiful for a wedding day and taking photos. You truly do not need to fill the room for decor. All of the food with one exception was remarkable. The cons: Our contract was signed 9/27/2022 for 5/20/2023. On 2/2/2023 our food tasting occurred it was wonderful & very exciting planning for the big day & I had advised Raeann we wanted to add more guests to our guest list. This was something she had advised could be done (this was advised several times via email and verbally). After receiving minimal communication from Raeann to update the contract I checked my emails on 2/22/23 & found that on 2/2/2023 the day of our tasting I had missed an email was sent to me by the coordinator advising/suggesting a date change due to other events that were scheduled after our wedding. 3 months before our wedding day we were being asked to change our date. Cindi from the venue spoke to us several times & advised if we could make concessions we could keep the day. She also stated she would make sure our day was wonderful so with that assurance we signed a new contract as we had sent out save the dates/had a wedding website up and this information was communicated to our guests, vendors, and employers. The venue did provide a credit for the concessions made. The day of the wedding; My husband/groomsmen were not allowed into the venue at their scheduled arrival time. I walked down the aisle to the wrong song. Cindy assured she would be able to press play on my iPad. As the doors were about to open to walk down the aisle to a different song because she could not get the iPad to work. When the doors opened my seating chart that was clearly communicated and reviewed with Cindy was incorrect. The entire room was backwards putting the parents of the bride and groom in the back/guest confusion. The agreed upon tea light holders/table numbers were not used. Our recessional music was not played. The food was served prior to prayer. It was communicated at the rehearsal verbally to Cindy my Aunt would be saying grace. The food was served before I was in the room with no communication. At the tasting the chef has advised he would make Panko breadcrumb mozzarella sticks as an appetizer. Our guests received frozen mozzarella sticks. My husband had to get our plates of food from the buffet although we were advised we would received plated dinner. When I asked the production man any questions I was told “I am not an iPad guy.” Our contract stated music would be played on an iPad. We had to ask several times to have the buffet removed and cake cut. 5 days following our wedding we received an email from Cindi thanking us for having our event and there would be no charge for the valet. The overbooking of the venue and having to resign a contract served as a foreshadowing for our day. We put trust in the House of Blues staff and unfortunately we do not feel the event we were sold is what was delivered. We do not recommend. It was clear we were not the priority event. We would have easily spent more to have the day we were promised. My husband and I put a lot of time into the details of this day and it is so unfortunate we have leave a review that is not 5 stars.