Ink 48 Hotel

We had our wedding this August at Ink 48 Heaven Over Hell Penthouse terrace. The only worth thing is the view. The experience of working with them is stressful and traumatizing. It took me 2 months that I can finally calmly write about what happened on our wedding day. For future couples, please read my long review so you know what you are getting yourself into. We booked the terrace as our venue. The terrace suite and penthouse suite come with it as our getting ready rooms. We stayed in the penthouse suite the night before and the night of wedding. It rained overnight on our wedding day and we woke up with a leaking ceiling and a pool at the bath area the next day. We called the front desk and the sales manager Afiya, someone came up with bins after half hour. The only response we got is that we needed to move our stuff out of that room ASAP. Once we moved everything out, the ceiling plastic collapsed. It’s terrible to deal with this on the day after our wedding. When we asked for compensation, they rejected and said that the rooms come with the terrace and we didn’t directly pay for the room. After 2 months of following up, they finally gave us some sort of compensation - 1 free night at one of their hotel room. At this point, we don’t want to step in the hotel again. On the day before our wedding, we discovered that the AC blows only warm air in the penthouse suite bedroom. We notified the front desk, but it’s a long-lasting issue that they are aware of and didn’t bother to fix. They didn’t even have a fan in August. Then we discovered that the bathroom lock is broken (this is the bathroom that all our guests would use on our wedding day). We called and asked for a fix. They didn’t have a locksmith on site that day and promised us that they would fix it in the morning of our wedding day. Then they called on wedding day and told us the locksmith is sick. In the end, I had my bridesmaid printing out a sign and putting up on the bathroom door. I’m putting the rest of the review on the screenshot attached because of the word limits.