Kith & Kin: event planning and design

We were very disappointed in Kith and Kin's wedding planning services. Throughout the whole process, Jane was disorganized and just unhelpful. An example - the day before the wedding, our whole wedding party showed up at the venue to do a run-through of the ceremony. Jane didn't even bring the day-of timeline with her, or seem to have any knowledge of the schedule, leaving me to direct the entire rehearsal. As part of our contract with her and her team, they agreed to take care of a few tasks after the event including removing and storing glass candle holders and vases from the tables. The morning after the wedding, we went back to the venue to find piles of broken glass where Jane and her staff had dumped the candlesticks and glasses in the grass. In the end, I don't even know what Jane did to help us with our wedding. Our wedding was two years ago and I'm still annoyed when I think about it. To make matters worse, she has used photos from our wedding all over her website, despite us making it very clear that we were unhappy with her services.

Overall we were disappointed with kith and kin’s services. Jane had great access to the best vendors in Vermont, and in the end access to those vendors made working with Jane a success. But we were very disappointed with her wedding planning skills especially communication, attention to detail, and organization. For example, over and over again we asked for a budget, all we got was a PDF with a breakdown of what we had spent so far. We were hoping to understand how we would use our budget in the remaining categories. It became clear we would not be getting that, so we created it ourselves. For a significant amount of time, she was working on the table layouts. When we finally got them, she left no room for a dance floor, and only had 130 seats when we told her we had 151 confirmed guests. We couldn’t wait any longer because we needed to print escort cards, so we created the table layouts ourselves. Consistently we felt like we had to get tasks done that we thought we had hired her to do (and that were standard wedding planning tasks). We would ask her over and over again for updates on things (ex: contracts with vendors, pricing) and we would always hear “I will get back to you” and she rarely followed up. This created a lack of trust and didn’t create the peace of mind we were hoping for and the reason we hired a wedding planner. On the day of the wedding, we were told by multiple vendors that they couldn’t find her when they arrived and they had to figure out where to go and set up on their own. We were expecting someone on top of things day of for what we had paid for her services. I could go on with other examples of disorganization and lack of attention to detail. In the end, our wedding was fantastic because Jane connected us to the best vendors in the area and they knew what they were doing. If you are looking for great connections, I would recommend you hire kith and Kin by the hour.

No one can understand how complex coordinating a wedding is, until you try to do it yourself. Midway through our planning, we decided to enlist the help of Jane and company—we are so glad that we did! Small pre-wedding details were ironed out well before they became issues, and suggestions for vendor additions were spot-on. Jane’s work allowed my mother to enjoy the wedding day as much as I did, knowing that any issues would be taken care of by Jane and her team. We were so appreciative and pleased with the work that she did seating and organizing our guests before the ceremony. We never realized how complex this would be! We are so glad Jane was part of our day.

The highlight of working with Kith & Kin was their flexibility to meet any and all of my needs--even as my demands changed and grew as the wedding drew near. Jane was one of the first wedding planners I spoke to and I immediately knew I would be hiring her. She is capable, calm, and warm--the exact qualities I was looking for in a wedding planner.