Madeline Hotel & Residence, Telluride

uly what made our stay go from "oh this is nice" to " this is amazing and can't wait to come back"

ible pool, hot tub, spa, and gym. The location is great, basically right in the center of Mountain Village. Overall, I really can’t recommend this place enough!

can't wait to bring my family back. If you are thinking of booking, do it you won't be disappointed!

ality demonstrated by everyone from the valet, to front desk, to housekeeping, is exceptional. Dining experiences seem to vary but nonetheless a one of kind experience overall.

m rooms in the bathroom. We enjoyed the gummy bears and hot chocolate at the ski valet. It was one mistake after the next with staff. While they were very friendly and accommodating, they were a total mess. When we switched rooms I special requested from front desk that they make sure to transfer a cardboard box full of food I put right on top of my suitcase. Instead they lost the box of vitamins, teas, food, and a large Stanley thermos, when it was returned, it was returned nearly empty with two bottles of vitamins and the thermos only. The special tea leaves from peru I can’t replace were gone. The manager comped us some gifts from the spa gift store to make up for it and free breakfast which was considerate. She was great and very responsive. The breakfast we had included a poached egg which had a large egg shell in it and the breakfast food is very heavy on the oil or grease. The ski valet also mixed up all of our stuff when we switched rooms and we got a bin that was half our ski gear and half someone else’s. Then the ski valet guy really insisted on knowing what the reason for our room switch was. The restaurants all close by 9 pm in mountain village and one cannot get food anywhere after that which is good to know in advance. Turn down service walked into our room when we weren’t dressed which was awkward and uncomfortable. We had just gotten out of the shower. The doorbell isn’t a sound that one could recognize from the bedroom or shower, also it’s not a standard sound. There are privacy buttons that you can press right next to the door. This isn’t standard so it would have been nice if someone had explained that to us at check in. Some days there were little gifts by the bed other days there weren’t. It was just inconsistent. One day the filtered water wasn’t replaced and the tap water tastes horrible. The valet also took my shoes when he got our bags and the front desk didn’t answer so I had to go down to the lobby barefoot to get my shoes back. It was just a consistent amount of small inconveniences that happened over and over. Important to note the parking lot we assumed was through the hotel but it’s a municipal parking lot. You don’t pay through the hotel at the end when you pay the bill you have to pay it daily through a machine which would have been nice to know in advance since we ended up with 3 days of parking tickets. Truly we just got confused as another hotel in mountain village previously had us pay for parking at the end. Communication about this would have been appreciated. The ski valet Doug had a total attitude about it and made a comment that we thought the signs didn’t apply to us. His animosity towards guests was the icing on the cake that finally made us decide that we will seek other accommodations in the future. While this place is nice in so many ways, the caliber of service doesn’t match the price you pay for your experience.