Men's Wearhouse - Detroit, MI

the staff was dressed and behaved unprofessionally. Never did get some of th names spelled right. Tried collecting money after one of tuxes had been pre paid. wrong color of shirts given out and 1 tux sent out of state the day before the wedding. Awful service

The tuxes were perfect. One groomsman had an issue with the size of the pants being too long, but they fixed it quickly and had them ready in time.

Using Men’s Warehouse for the groom, groomsman, father of the bride, father of the groom, and ring bearer attire was the BIGGEST MISTAKE I made in planning a wedding. Almost nothing went right. We first met with the manager at the MW store in Novi. The initial meeting went well- we discussed what we wanted our guys wearing. The manager created a store ‘account’ for our event with all the information (which shirt, which pant, each guy should purchase) listed- allowing our guys to go to any MW location and the staff would be able to access our account and see exactly which items we’d like our guys to purchase. Over the next few weeks our friends and family made their way to Men’s Warehouse stores- mostly Novi, Livonia and Westland. Everything seemed to be going just fine until about two weeks before the wedding- my husband (the groom) went to pick up his shirt and vest and asked if all the guys had been in to purchase the necessary items..they couldn’t tell us. Oh, and they also didn’t have his vest. At this point my husband started reaching out to our bridal party and found his dad was supposed to receive a bow tie in the mail that never came, and TWO groomsman we’re missing pants. We reached out to the store and expressed the need for these items ASAP. The staff apologized and assured us they would make it right. Now we are a week out from the wedding and we learn another groomsman has no suspended buttons on his pants, another’s pants were never hemmed and the groom still has no vest. We again spoke to the manager who apologized. We explained how this process has been extremely embarrassing for us as nothing has gone right for anyone in our bridal party. He promised he would make it right and would give us and the guys gift cards for our trouble. Fast forward to TWO days prior to the wedding and we find some of the guys have white shirts when they are supposed to have gray shirts (we were told all they needed was the code and MW would give them the correct items). At this point I have a million other things on my mind, stress level is at an all time high and I am fed up with Men’s Warehouse’s mistakes. We go in to the Novi store with the wrong shirts and ask to have them exchanged for the right shirts. The manager once again apologized and makes the switch. Again, he said he’d make it right. Three months later and we haven’t heard a word from this company. Working with them was an absolute nightmare. I would never recommend them to anyone and I will be sure to share my horrible experience with everyone I know in the process of planning a wedding.

My husband and I booked at the Taylor location. Harrison there was specifically helpful and placing the reservation was great. Unfortunately, my cousin tried to fill the order at a different location and despite the arrangements I made, they tried charging my 6 year old ring bearer over $200 for his rental. Luckily Harrison fixed it. The tuxs arrived early and were in great condition. There was supposed to be an e-mail sent to use 14 days prior to our event with a $400 shopping spree. The venue never sent the e-mail and we almost lost out on the spree. Other than Harrison, the staff we worked with was annoying at best and rude quite a bit. If I had to do this over again, I don't think I would use Men's Wearhouse again.