Pazzo's at 311

dibly helpful and fun to work with, and all the staff and servers at the venue were amazing and professional. The food and drinks were amazing as well - definitely get the European dessert table!!! Overall we had an incredible time and would definitely recommend Pazzo's!

a band on the dance floor. The Pazzos staff is very friendly, accommodating and was flexible in working with us on anything we needed from out of town - ranging from extra frames, easels and provided all the things empty venues don’t have to offer. The food portions are generous, the appetizers and entrees all taste incredible and they even included signature drinks in our package. Rali, the event coordinator at Pazzos, is attentive and detail oriented especially leading up to the big day. She has both a vision and recommendation on any questions based on previous events hosted at Pazzos. Our hotel block was right across the street for out of town guests at the Canopy Hilton, offering phenomenal rates for Pazzos weddings. Parking is also available on site which was important to local guests. We’d highly recommend Pazzos for the downtown convenience, quality and ease of hosting.

so well done and absolutely beautiful. The space cannot be beat for downtown Chicago. Rali, the venue coordinator, was a dream to work with. She is caring, detail oriented, and incredibly helpful in preparation and the day of. The staff was professional and kind with last minute requests and making our day feel extra special. We received so many compliments about the outstanding space and delicious food. If you are looking for your wedding venue, do not look further than Pazzo's!

tion, and dancing! Rali the coordinator was such a joy to work with and all of the catering staff seemed happy and did a great job. They let us bring in additional alcohol to be served at the bar for our specialty drinks and made sure our jalapeños were sliced and making our margaritas spicy! I would definitely recommend this venue. And again, thank you Rali! Wyatt and I loved everything!

an amazing experience. Everything was absolutely beautiful and I hope I have the opportunity to partner with Pazzo's again!

ut all details ahead of time, to make the day perfect. Their plated meal and open bar pricing is very affordable and great quality.

ly kind. We live out of town, so we were very limited when it came to scheduling our tasting and walk throughs. Rali came in on her day off so that I could do my final walk through on a Sunday morning before my flight home. She really goes above and beyond. Finally, I thought their prices were very reasonable for a downtown venue. I highly recommend and would work with them again in a heartbeat.

to worry about but to have a blast and enjoy my day. Everyone said how beautiful and awesome the venue was and loved the food! Truly a hidden gem in the city that provides quality top notch service and affordable for the city! Thank you so much for a perfect day!

e entered the revolving doors off of 311 S. Wacker, and after meeting with Rali, we sealed the deal. Rali is the nicest, sweetest, most accommodating venue coordinator in the business. She made planning for a large, detailed event a joy. Our guests cannot stop talking about Pazzo's!

cation, the menu and the availability of on-site services. We had worked with Faye, the Catering Manager, who had worked there over 20 years to secure our new date. As we got closer to our wedding, we learned that Faye had retired and there was a new catering manager, Rali. Rali was wonderful and accommodated our requests for additional meetings to review our previous options and finalize our plans. She also made herself readily available by phone and email to answer last minute questions to relay up to date Covid-19 information. We were able to drop off our additional decor/items the day before and discuss the set up with Rali one last time. She worked with our outside vendors to execute our vision exactly like we had planned. With all the wedding craziness, I forgot to give Rali the signature drink recipe. Luckily, her staff was able to figure it out, and it became one of the most requested drinks of the night! Because our wedding was over the holiday weekend, Pazzo’s was very accommodating and let us pick up our items on Tuesday. Rali was very sweet and had carefully packed our items just like how we had brought them. Fortunately, we were able to have our wedding without any restrictions since Chicago was 100% open at that time. We were extremely happy with our wedding, a large part of that is due to Rali and her wonderful team at Pazzo’s. Our guests commented on the food and appreciated Pazzo’s unique setting. My husband and I plan to go back to Pazzo’s to celebrate our anniversaries. We highly recommend Pazzo’s to anyone looking to have their wedding in Chicago. Pazzo’s guidance, suggestions, responsiveness, and positive attitude made wedding planning so much easier.

mmend this venue!! You won’t be disappointed!!

n Sunday, March 15th, 2020. Our wedding venue was a restaurant called Pazzos located at 311 S. Wacker Drive in Chicago. We decided to officially cancel our wedding on Sunday, March 15th, 2020 after the announcement and emailed Pazzos to communicate that the same day. We then received a call from Jaser, the general manager of Pazzos, on Monday March 16th at approximately 9:30am when he communicated to us that we could either reschedule our wedding to another date or receive an entire refund except for our initial deposit of $2,000. The previous Friday, March 13th, we had paid the remainder of the cost of the wedding, so the wedding was entirely paid for at that point. After the telephone conversation on March 16th, we emailed Pazzos to say that we would like to reschedule in a year and have a 1-year anniversary party in March of 2021. We received an email in response saying that they would go over a new menu in the next week or so and figure it out together. After that email from Pazzos, we never heard back from Pazzos about rescheduling our wedding. After many calls and several emails over the next week and a half, (Monday March 23rd and Wednesday March 25th) with no response from anyone at Pazzos, we finally received a call from Carmen at Pazzos on Wednesday March 25th who connected the call to the general manager, Jaser. During that phone conversation, both Carmen and Jaser attempted to backtrack on everything that they had said to us on Monday March 16th. They continuously stated that we had “misunderstood” their initial call and wanted to “clarify” that they would have to speak with ownership about any refunds. They were under the impression that we had agreed to reschedule to a new date next year even though they never stated that in an email and never sent any type of new contract or communication regarding rescheduling. At the end of this phone call, we asked for the contact information for the “ownership” that they continuously referred to and I received the email for Rocky Aiyash, the owner of Pazzos. The same day, on March 25th, my dad emailed Rocky Aiyash and explained the situation. Rocky Aiyash responded the same day, March 25th, and said that he would need “a couple days” to respond to us and assured us that he would respond. For 5 days, we did not hear anything. On Tuesday March 31st my dad emailed Rocky Aiyash again asking him to respond to us and to return our deposits. Rocky Aiyash responded and stated that he was still working on the disposition, was seeking state and federal aid to keep the doors open, and did not have a resolution yet. My father offered to structure a payment plan and stated that we wished to hear back from Rock Aiyash by Friday, April 3rd. Today is Friday, April 3rd, and we have not heard from Rocky Aiyash since Tuesday March 31st. After googling Rocky Aiyash, we found out that he has previous legal issues. It has now been almost 2 weeks since the date of our fully paid for, cancelled wedding, and Pazzos has not returned a dime nor offered to solidify a rescheduled date.

sure everything was perfect. When we walked into the venue, we were in awe! It was absolutely beautiful! Fay, thank you for everything! <3

ul every step of the way. We received so many compliments from our guests on how elegant the space was, how wonderful the food tasted and how friendly the staff was. We couldn't be more pleased with how everything turned out and would highly recommend Pazzo's for your wedding!

l your own alcohol. While some brides like making those choices, I was planning my Chicago wedding from Boston, so I was looking for a beautiful venue with great food in one. I luckily found it in Pazzo's - and all for a reasonable price per person. First off, the space itself - wow. The building is located right next to Sears Tower, and for out of town guests, it's really exciting to be so close to an icon. The room has high 75+ foot ceilings with a gorgeous atrium. This is where we ate dinner. The cocktail hour and dancing happened in the Pazzo's restaurant (to be near the bar, of course)! After I looked at other hotel/banquet rooms with few windows and saw Pazzo's unique space, I knew it was "the one." Fay was so responsive and easy to talk to. She has been working at Pazzo's for 20+ years, and you can tell she is an expert when it comes to weddings. It was so reassuring to have her throughout the process. She was also very flexible and truly wanted to help you out and make it the best day for you and your guests! I also needed to bring in decor two days prior to the wedding (as opposed to the day before) for logistical reasons, and Fay let me store 220 pumpkins, 11 lanterns, the favors, name tags and more in her office. The food was also top-notch. I have been to 30+ weddings in 5 years, and some weddings have dry or cold food. Not with Pazzo's! Everything was so tasty and the food came out very quickly. (FYI, I am a salmon eater through and through, but the filet/chicken combination was incredible and a crowd pleaser! We did also have the salmon, and I heard from guests it was also wonderful.) The late night pizza was definitely also appreciated :) They were also very accommodating with allowing us to bring in desserts from a family bakery. They set up the table beautifully. Finally, the bartenders were always moving and no one was ever at the bar waiting long for a drink - which everyone appreciates :) You will not regret having your restaurant at Pazzo's! (Also, my mom was very insistent we have good food, so we actually ate at the restaurant prior to signing the contract. It's a great way to sample the filet, chicken, salmon entrees before you put down the deposit!) Thanks, Fay and Pazzo's!!

ll on decor. The high ceilings, natural light, marble finishes and of course the gorgeous fountain gave our reception a look of its own. The dinner options were very reasonably priced, with many choices to pick from. Our guests raved about how great everything tasted, and loved that we offered a plate with both beef and chicken! Conveniently located near hotels (with its own parking lot for our guests coming in from the suburbs!), the location couldn't have been more perfect for us. A huge bonus to Pazzo's is getting to work with Fay and her team, as they were a critical piece of our planning process. Fay was extremely helpful with coordinating our vendors and making sure everything was taken care of well in advance of our wedding day. She was also there for the actual event to ensure everything ran smoothly. Getting in touch via phone or email was easy, and responses were always provided within 24 hours. I really could not recommend Pazzo's enough! Our reception far exceeded our expectations, and for a fraction of the price we would have been charged elsewhere.

affordable as well. Everything was perfect and I definitely recommend!

by the atrium ceiling and marble architecture. The icing on the cake was working with Faye and Carmen who made the entire process flawless! The food was hot AND truly the best food I’ve ever had at a wedding (not just saying that). Our guests were raving and that just doesn’t happen at your typical wedding venue. The staff was amazing and if you’re like me, who just couldn’t really fathom spending all that $$ on your wedding day- take my word for it that Pazzos made it completely worth it and a fairytale dream.

nue! Extremely reasonably priced. Delicious food options. Literally centrally located. They have partnerships with hotels and parking lots. They set up all our tables perfectly. Fay took care of organizing my huge (20person) bridal party and, along with our spectacular DJ (epicDJservices) ran the whole show for us so we didn't have to worry about anything! We can't thank Pazzo's enough for the most memorable night ever !! 1000000x recommended!

ents from our guests about the food, the service and the overall beauty of the venue! It was a pleasure working with Fay. She made the whole planning process so easy, and she was so responsive to any questions I had along the way! I truly did not have to worry about a thing on our wedding day. I highly recommend!

just a few months, but with the help of Faye and the rest of the Pazzos team our wedding not only happened, but was just wonderful. Further, Faye made the process so easy-I feel like we just picked flowers and a DJ and just showed up the day of. All our guests had a wonderful time and we had an amazing time. The servers were great and I think as far as venues go it is just gorgeous and stays open later than other places we looked at (our wedding was from 6-midnight). Highly recommend!

specifically by Faye was unmatched. I am so grateful for her patience and grace; in addition to her quality and experience. We rented table cloths and napkins from another provider however we used Pazzo's chargers, silverware and glassware. I read previous reviews about the tastiness of the food and some of my guests echoed similar sentiments. Thank you Pazzo's for being everything we asked for and so much more!

ul venue with marble & a open view atrium, and the service can't be beaten. (Fay Sweeney is a the crown jewel of the operation. As an event coorindator, she is the consummate professional , very approachable, welcoming, and kind.)

nning a breeze, from giving us great recommendations and advice to walking us through everything the week before the wedding. We went into our wedding day confident in the venue, but we were blown away the day of. The Pazzo's team put everything together so perfectly, from the memorial display, to the head table, to the desserts, they surpassed our expectations. And the service was phenomenal, Asya and Carmen (I apologize if spelled wrong) were always on top of making sure I had a drink, or appetizer, in my hand, and really took extra note to attend to the parents, grandparent and wedding party as well. Our guests are still talking about how beautiful the venue was and how delicious the food was. People were raving about the steak for weeks after (which I highly recommend if you choose to have you wedding here). The whole day turned out so much more perfect that we had imagined, and we owe so much of that to the entire Pazzo's team. They really go above and beyond in everything they do and we couldn't be happier with our experience working with them. Truly a stunning venue with an even more impressive group of people running it. Thank you Pazzo's for everything!

om start to end! The servers were awesome and on point. THE FOOD WAS OFF THE HOOK!! PROPS TO THE CHEF!

every bit leading up to it. Fay along with the helpful staff go above and beyond their required responsibilities and expectations. Fay was absolutely wonderful in planning our wedding and paying attention to detail, she thought of several things I did not even know about or even take into consideration. The food was great too and the bar staff incredible. We were all extremely happy with the experience and received many compliments from the guests. I have a couple newly engaged family members looking into the venue after attending our wedding. Unforgettable and truly special! Thank you Fay and thank you Pazzo’s 311!

staff, especially Fay, are extremely kind and helpful. Everyone that you come in contact with from event coordinators to the staff are so kind and personable. We had a wedding of 150 people and it was perfect!

how the food was delicious!

ul comments from our family and friends who said that they had never been to a wedding so beautifully done from the food to the staff to everything was picturesque.

ulous.

nd this place for you to check out. On the side note, for those brides, grooms and all wedding party members who want to lose weight and look their best during the wedding day , I did the 30 day challenge with money back guarantee and I lost 20 lbs in the program. If you want to do it I encouraged you to contact iliah06@yahoo.com. She will help you just like how she helped me.

a large bar area, and there was never a long line to wait for drinks. The dance floor is a great size too. Fay, the coordinator, is very easy to work with, responsive, warm, and has great ideas on how to make your day special! We had to leave the day after our wedding to go on our honeymoon, and they actually held the top layer of our cake for several weeks until we returned. That is just one example of how lovely Pazzo's is to work with! If I had to do it all over again, I would choose the same venue! :)

with the marble backdrops makes the venue absolutely stunning for both ceremonies and receptions. Fay and the rest of the staff are wonderful at helping to organize and implement the wedding of your dreams. They remained attentive and very accommodating. The food was also very delicious!

train stations. Faye took care of a lot of the details to make things go smoothly. The food was excellent and our guest had an awesome time because they took care of a lot of the details. I would definitely choose them again.

wn decorations. There was another wedding in the building at the time, but it wasn't any issues at all. We are very pleased with how it turned out.

n Tom & Ingrid had their Wedding at Pazzos. I cannot tell you how simply beautiful the Venue was every detail was perfect from the flowers to the Chocolate fountain it was beyond my expectations. The evening from the Ceremony to the Reception and late night snacks was perfect. I always felt I had one of the best teams. Carmen and the staff went above and beyond which they do for all the Weddings they work. My staff did an outstanding job and they went above and beyond. I will never forget the memories. I can honestly say and know without hesitation this is one of Chicago Very Best Wedding Venue. Thank you Chef Louis and your Kitchen staff for preparing an outstanding dinner.

l throughout the entire process from room layout to food options, late night snack- including our request for having mini White Sox nacho helmets and Chicago styled dogs. We ended up with just under 300 guests and the space worked out perfect. Plenty of space for our dance floor and the room by no means felt cramped. Truly a gorgeous venue & a perfect reception.

of the city, including the Willis Tower. My out-of-town guests were raving about how gorgeous the venue was for days after our wedding. The food was also amazing. We were able to serve a paired entree, which our guests loved. The filet was especially delicious, as were the big and colorful antipasto platters that were set at each table. I also found Fay, Pazzo's wedding coordinator, to be very easy to work with. She was responsive to my calls and emails and has a lot of experience in the wedding industry. She provided good advice and was helpful as we planned our wedding. Our wedding day was perfect -- no major mishaps and the day turned out as well as I could have hoped for! I would highly recommend this venue to any Chicago bride.

loping or just going to the courthouse. On two separate and unrelated occasions, I had two friends suggest I go look at Pazzo's. It is located just a block away from my office, so I walked over there one day after work. When I got to the escalators and looked out onto the atrium, I was shocked. I had never felt this way before....I remember thinking to myself "I could get married here." The space is so unique and beautiful. It is so gorgeous you could really get away with no flowers if you were on a tight budget. I walked down to get a tour right away, and I booked the venue the next day. Thanks to Fay, our wedding day was perfect! Knowing that she was there and has done this for so many years really was a huge comfort. She answered so many of my questions during the planning process, and she was always very quick to respond via email or phone call. She met with us for a rehearsal the night before the wedding as well, which was so helpful. I would not hesitate to book your wedding at Pazzo's. The food was amazing, the drinks were flowing, the atmosphere was perfect, and I continue to get compliments from all my family and friends. I think the beauty of the space really cannot be beat. There are so many amazing photo opportunities, it's a photographer's dream! Thank you so much Fay and the Pazzo's Team!

ney. Without Fay, this wedding would not have been successful nor would we have been stress free. Her communicativeness, expertise and willingness to work with us on details was what causes me to write such a review. From the contract to the tasting to the setup and set up, Fay sets the bar high and causes this venue to be at the top of my recommendation list. My guests loved every minute of the space and every bite of the food, and left the wedding raving about it all. Truly a perfect place for a wedding in the city in all weather!

. She's done this a million times and knew exactly what to do whenever I had a question about something. The food was great, the service was great. Located right next to The Willis Tower, this is the perfect city wedding location! If I had to do it all again, I would pick Pazzo's again in a heartbeat.