Plum Hollow Country Club

When we visited Plum Hollow while researching wedding venues last summer, we were very impressed with the scenery, facilities, affordablility and flexibility that the venue and the staff had to offer. If we had known that their original event specialist, with all of the years of experience and having done hundreds of weddings, would no longer be working there by the time our wedding date came, I'm not sure we would have made our deposit there to save our date. The people filling his role had less than 1 or 2 years of experience combined, which naturally lowered our expectations a little bit. Still, everyone we had met up to that point was very nice and communication was great in the beginning. As our wedding date approached, we had little to no communication between the event specialist (Janel) or food and beverage manager (Brittany) and my wedding coordinator and I, even a couple weeks before our date. Janel claimed that there were technical difficulties with their emailing and phone systems. It seemed the only way to handle business was to just show up there hoping that someone was available to help us. When we showed up to the venue, however, Janel told us that our emails were seen, which seemed inconsistent with what she'd said beforehand. I'd never heard of being able to see emails but not respond to them. It seemed as if answers to some of our questions were getting passed around and bounced back and forth between Janel and Brittany over and over again. If there wasn't enough frustration up to that point, the day of the wedding was disappointing as well. We were told by Janel that our locker room bar would be staffed and that we'd be able to order "whatever we wanted" that morning while we prepped. When we arrived we were told that the kitchen wouldn't be opening until late afternoon for the wedding dinner. In addition, Janel did not remember us requesting a cash bar during dinner. When I was approached about it that night, she proceeded to try to stare me down and argue with me about what was or wasn't discussed, instead of trying to diffuse the situation and fix the problem. All in all, our wedding day was beautiful, the servers and bar attendants were very nice and the food and drinks were great! However, I would consider booking elsewhere unless they hire different people who are more responsive and professional.

I contacted Plum Hollow several times via inquiry and phone. Because it is during COVID, we did not want to just show up without an appointment. After several attempts to get in contact with someone, the event coordinator finally answered. I let her know dates we liked for 2021 and asked about pricing. She took my email and let me know she would email me pricing packages and open dates in May and June 2021. Over TWO weeks later, I finally received the email from her where she let me know she thought she had two dates open, but still needed to check. She included rental fee cost, but no food and alcohol pricing. Needless to say, this venue was already crossed off of our list. We went with another country club that has been nothing but attentive and responsive. Treating potential clients like they do not matter certainly won't keep them. Too bad, the place looks pretty.

Let me start off by saying that the venue itself is a gorgeous one. Its big grand room and high ceilings, along with the scenery in the back is magnificent. However, we were turned off by the event coordinator. After emailing back and forth a couple of times and then meeting once in person, I got the impression that Danielle could not be less interested in helping us to plan a wedding there. After asking her about a handful of questions, she had this annoyed look on her face, which was unfortunate to see. After I emailed her a couple of weeks later asking about our tentative date, she said she couldn't even remember me. As a bride, you want to feel that your coordinator is going to want to work with you in order to make your day special. Unfortunately, I cannot comment on the overall experience such as the food, the staff, etc. because we did not want to book a place where the wedding coordinator herself did not act like she was there to work with you.

Danielle is the event coordinator she handled every detail and made our reception even better than we had expected. Her and her staff including the waitstaff were incredible!!! Very friendly super helpful!!! Very professional cannot say enough about Danielle and all the staff at Plum Hollow. The venue itself is georgous!!! Our guests raves about how beautiful the venue was. My husband and I are soo happy we picked Plum Hollow for our reception venue.