Radisson Hotel Philadelphia Northeast

If you can, choose a different hotel. My experience at the Radisson was tepid at best, and a customer service nightmare at worst. I worked closely with the Radisson’s Sales Manager, Rochelle Fronsdale, for over a year to ensure that my wedding block and after-party were planned and established well in advance of my wedding in December of 2021. While Rochelle was generally very responsive, efficient, and prompt, and altogether a joy to work with, I cannot say the same for the rest of the services that we received at the Radisson Hotel Philadelphia Northeast. The rooms at the Radisson pale in comparison to hotels like the Hampton Inn or Holiday Inn in terms of modernity, cleanliness, and general feeling of kempt-ness. The rooms were dark, there were several outlets that did not have covers on them (we weren’t sure if we could safely use them), and when we arrived in our rooms, many of the lamps were unplugged and off. Additionally, several of my wedding guests who booked rooms complained of the cleanliness of their bathrooms, as well as the lack of additional toilet paper and towels. Additionally, we opted to purchase food from the hotel for our guests after the wedding. Firstly, we were not given the option to rent a space; Rochelle explicitly told us that there were none available at the time, but that we could expect to have the bar mostly to ourselves, as it was unlikely other events would be booked at the same time. We were also told that we were not allowed to bring in food from another vendor or book a food truck. The menu (see the pictures) was disappointingly small and very overpriced, but because the Radisson was our hotel and we had no other choice, we went with about $500 worth of food. The night of the wedding, we arrived at the hotel only to find out food shoved into a nook at the back of the bar, which was overcrowded with at least two or three other parties of people. My mother-in-law had to ask several employees where our food even was before we could find it, and when we finally did, we saw that other patrons in the bar were eating the food that was laid out without anything to separate it from them. When we moved our food to the lobby to get away from the other patrons (some of whom actually tried to fight some of my party when it was pointed out that the food was not a free-for-all), the night manager Tara Hamilton had a security guard threaten to call the police on us. Tara Hamilton proceeded to yell, in an exceedingly unprofessional manner, at my uncle and my brother-in-law and threatened us several times to kick us out of the hotel completely. Finally, she directed us to a small area by the pool, at which point most of my party was so disgusted with the service and Tara’s attitude that they just called it a night. On top of all of that, the food was ultimately substandard and not at all worth the amount of money we paid for it. All in all, I would not stay at the Radisson – this location or any other – in the future, nor would I recommend it to anyone to use for wedding guests. TLDR: Food is subpar, customer service is terrible, rooms are unclean. Find a different hotel.