Royalty Rentals

They did not contact me before my event about set up, but when I contacted them one week before they said they they didn’t have the chairs I ordered and paid for 3 months before my event. They replaced with chairs I didn’t order but were the right color (only after 24 hours of me talking to them and then a venue that they get business from a lot called and scared them into it). They arrived at 10 pm when they were supposed to arrive at noon the day before my wedding and left no way for us to contact them after 7, so my groom, my parents and I were up until 2am on our wedding day setting up, they did not set up fully even though I paid for it. They delivered a broken table, that when an empty antique class was set on top, collapsed and broke an antique we had borrowed. I t was not a heavy piece and we also had paid for a table we could not use. Upon us contacting them the following week, they took no responsibility. They said that coming a day early and giving us different chairs was compensation enough. I NEVER WANTED different chairs, I wanted the ones I ordered and paid for. And they said the broken table was our fault because we set it up. It was BROKEN, not set up wrong. We literally could NOT use it, and what’s worse is I paid for them to set them up. Why did we even have to? I work at a small cake business and I tell every bride and groom who ask me for suggestions that Royalty Rentals was the only stressful part of my wedding. I got 4 hours of sleep the night before my wedding because of them and I cried the days leading up to my wedding because they were so unwilling to help us out. I have to be honest, wedding days are too expensive and important for so many things to go wrong without real compensation.

Royalty Rentals was wonderful to work with! This was one of the only quotes we got for our wedding that didn't make our jaws drop. They were extremely accommodating to our changing of linen color and adding extra tables. Their large bar looked awesome for our outdoor backyard reception and the Fruitwood Folding Chairs were beautiful! All of the employees were a pleasure to work with during our busy wedding planning. Highly recommended to all wedding couples!

We rented tables, chairs, and table cloths through them. A couple weeks later I changed several of the tables from circle to square and they were very accomadating, there prices were great, and we got wax on several of the table cloths and they emails us immediately stating they would need to send it out for a small fee to get it cleaned, the fee was minimal and they were very respectful! It was our fault the wax got on it, yet they apologized for having to charge us. Everything they brought to us was delivered exactly when they said, picked up in the pre-determined timeframe, and the quality was excellent! Would use them again and would highly recommend

Well thank God I choose this company, not only did they bring it, but they made my life sooo much more simple by bringing everyghing a day earlier and did not charge me for it. I know that I was lucky because they did not have anyone that needed what I rented that day so I got it all early to decorate with. I had a Renaissance Wedding out in my backyard and it was Fantasic. They brought the stuff Friday morning at 8am and took everything to where it needed to be. They were so professional and great. I had the Wedding on Saturday and they picked it all up on Monday. YES!!! I had a whole day to unwind and clean it all up....Thank you guys so much for all your help, I would recommend you to EVERYONE:):) I had 80 Guests.