Sagamore Pendry Baltimore

I am writing this review in hopes to save another bride the amount of confusion, anger and frustration I went through with this hotel for a ROOM BLOCK and GETTING READY. I should have known I was going to have issues when I first reached out to the events team to inquire about a room block. The Events Manager informed me that the date was unavailable, okay no problem. Well my maid of honor wanted to make certain this was the case and decided to call and was told by the Events Coordinator that a room block was available and started to get a proposal from the same EVENTS MANAGER who told me the date wasn’t available. This was literally the beginning to a terrible situation that occurred down the road. I will level-set, I do accept responsibility for missing this part within my contract, but other brides, please be aware that Sagamore Pendry has a RELEASE DATE of the rooms, as well as an Attrition Rate clause (that does not state its an Attrition Clause). When my husband and I saw the release date, we thought the contract was similar to other room blocks we did at the Marriott Waterfront. Nope, its not. However, this did not become an issue until three days before my wedding. Two things the Events Manager did to us. She informed us that we were financially responsible for the remaining rooms as well as letting us know that we cannot take any photos outside of room. I cannot begin to tell you how angry I was at this Manager for her lack of professionalism and communication and two the Pendry itself would allow this to happen. To be informed three days before that I cannot take photos, when this was main the reason I chose to get ready here, as well as having to pay for rooms not even used and not be able use any part of the hotel for photos is such a terrible thing to do to a bridal party. The EVENT MANAGER knew we weren’t having our wedding there, you would think she would have said immediately that photos can’t be taken by weddings not on site, but she didn’t. Now, I’m not a person to complain, but they truly need to transform their process. The Events team need an email template and detailed brochure that they provide to every bridal couple during the inquiry process. STOP HIDING IMPORTANT DETAILS and INFORMATION to couples. Couples are spending a lot of money and budgeting things to only be informed three days before is ridiculous. I don’t care if someone is only spending 100 dollars, everyone should be treated with the same amount of respect and curtesy. However, I still love the Pendry hotel and will still support staying there as the Events Team lack of respect and communication does not change my mind about how beautiful the hotel is, but let me tell ya, that Events team has to get it together. If it wasn’t for the other workers at the hotel, my final opinion maybe completely different, hence the three stars and not one star. My other brides out there not having a wedding at the Pendry, but getting, please be aware of their photography policy as they are not upfront about it!

After 3 phone call attempts we scheduled a meeting for a tour. After waiting almost 45 in lobby we walked out. Coordinator then called and said she never put us on her calendar. This is completely unacceptable at this price point. They lived up to their poor review before we even got started.

This venue is gorgeous but the customer service is garbage. Staff is unresponsive to emails and requests, we had to fly in from Chicago and show up at the hotel to get someone to speak to us. We reserved a specific specialty suite and then were bumped to the other suite without notice. After signing a contract, they canceled our reception dinner 4 weeks before the wedding. Then on the wedding day, valet parking “filled up” and our guests were left scrambling for parking. They absolutely do not have their sh*t together.

Yeah, I am trying to book with this place and the response is really disappointing. I hope to change this review in the future with a better experience.

I am honestly shocked at these negative reviews. We had put our deposit down ironically the day before the hotel closed because of Covid. This was stressful because we did not know if our wedding was scheduled or not. During the shutdown there was zero communication which I think reflects the management of the hotel, not the Pendry as a wedding venue. Once management provided their employees the availability to communicate the process was perfect. We had the pleasure of working with Marissa as our Pendry coordinator and were completely blown away by her. The venue does require you to hire a day of coordinator which made me think my personal coordinator would be handling everything. To the contrary, Marissa worked with my personal coordinator and even met her before hand to do a walk through of the event which they handled without me even getting involved. Marissa went above and beyond to make everything perfect. She was in constant communication with me and we had many planning meetings to make sure the day went flawlessly. She fulfilled all of my requests. Marissa even went to the extent of meeting me at check in to make sure the truck of things we were bringing was unloaded and taken to a locked room for storage. This was so helpful that we didn't have to keep everything in our room. She assisted with the tasting, menu, seating chart, set up, even room coordination. When my shoes arrived damaged and a new pair had to be shipped directly to the hotel, Marissa coordinated with security to make sure I would receive them personally. The venue is absolutely gorgeous and the food is out of this world. One of those meals you'll remember forever. The waitstaff handling our event was attentive and professional. We went with their in house baker and she created a custom cake for us as a replica of our local baker and it was actually even better. The entire staff of the hotel knew who we were (Marissa sent them our picture beforehand) and were welcoming and so excited to see us everwhere we went throughout the property. We went back to our room and had chocolate covered strawberries and champange waiting for us which was such a nice touch. Bartenders at the pool gave us complimentary champagne. I could go on and on, but the entire staff made sure we were celebrated and enjoying ourselves. I wish we could do the entire thing over again because it truly was the best day of my life and it wouldn't have been the same at any other venue!

I have left voicemails and emails to attempt to get information to book my wedding and have had zero contact. Even the front desk just rings. Beware of this place.

Had some trouble initially but new hotel manager helped smooth things out. The day of the wedding was beautiful and perfect - couldn't have asked for a better staff to take care of us for the day.

My partner and I attempted to book our wedding here. After a terrible experience with one of the staff (Paula) who was unresponsive to attempts at contact and regularly changed pricing on us (which resulted in an additional $20,000 cost), her supervisor (and director of sales and marketing, Mark Robertson) was unresponsive to numerous phone calls and messages. I left over four voicemails and two written messages for him to contact me to discuss my concerns and alert him to the lack of professionalism received at this 5 star rated hotel, yet weeks have gone by with no response. It is unfortunate as we were ready to book our event, and were excited to finally start moving forward in the wedding planning process.