Sweet Treats by Leigh

I cancelled my small wedding due to COVID-19. I decided to get married at home in quarantine instead. I had ordered a very small wedding cake for my reception ($165), and I cancelled it more than 30 days out. Leigh offered to reschedule which I appreciated, but I informed her that I was simply cancelling the party. I asked for a PARTIAL refund. According to her policy, $100 was due to reserve the date and nonrefundable, but I had paid in full as my cake was pretty cheap. I asked for the final $65 refunded. She then completely ignored me. I sent her a follow up email requesting that she honor her own policy. Again she ignored (weeks passing in between emails). Finally, I asked if we could order a cake since she clearly wasn't refunding me, and I had paid for a cake. Finally she replied and her email was nasty to say the least. Here's one of her very particularly condescending bits: " through all of this I wanted to get mad but that would not help the situation at all, so as I thought on it and prayed about it, I realized that I needed to pray for YOU instead of being upset. I hope you never have any bad situations come your way especially when they are completely out of your control." I think she forgot that COVID-19 has impacted me just like it has her? I actually lost my grandmother suddenly to it. While I welcome prayers, especially in a tough situation, telling me I need prayer for asking her for a partial refund is incredibly rude. It's really not about the $65, it's about professionalism and integrity. I am shocked that a vendor could be so rude to a client who is suffering in similar ways. I never asked for a full refund, or even half. I simply wanted the small portion returned to me since we aren't using her services. Almost all of my other vendors have been extremely kind and willing to refund partially since this situation is out of everyone's control. The selfishness, unprofessionalism, lack of communication, and general demeaning tone, is absolutely unacceptable of a vendor on one of your most special days. I hope that when it comes time for you to choose a cake vendor, you do not consider Sweet Treats by Leigh. Save yourself a headache.