The Estate at New Albany

Our wedding ended up being wonderful. The food, drinks, DJ, decor, flowers, cake, etc. were all first-rate. I can't give them 5 stars as we had 3 different coordinators in the six-month span between booking the venue and the event. I realize these things happen, but it's disconcerting for us as the client. Hannah became our new coordinator with about two weeks left. She did do a fantastic job. This also does indicate that the coordinating team has protocols in place for staffing changes. Ultimately, we recommend The Estate at New Albany for an inclusive wedding experience.

The individual vendors were absolutely amazing, knowledgeable, quick to reply, and so personable and great to work with. The estate itself we struggled with. We planned our wedding just shy of 2 years & within that time frame we had 4 different coordinators, (not including the 2 that we had never met that were left to work with the day of our wedding.) We were asking the same questions to different people, getting different answers, communication was an email reply once over a period of a week or two, at one point we didn’t get a reply for 4-5 weeks…with less than 60 days to go until our wedding, then once we did receive contact, it wasn’t to answer our questions and emails, it was to let us know we were moving onto another new coordinator. Also beyond disappointing for them trying to charge for things that are already included in your package, listed in print on all packages you’ve been sent, and not only do you have to address it with 2 coordinators… but after you had addressed it, it was STILL added on to our package, and when brought up a third time, it was only “honored” because a previous coordinator agreed with… not because it was listed in the actual contract in print sent to you, which was very unfortunate for it to be handled that way. The rehearsal was a disaster, the coordinator who we had never spoke with lead our bridal groups outside to practice the ceremony… we were having an indoor ceremony. We arrived & had to fill out the same rehearsal forms we had already filled out & sent back in email, then correcting the situation and moving into the indoor ceremony area where there was trash over the floor from the previous event, the room was not set up correct, but there was another wedding coming in after us, so we only had an hour to “pretend” like it was set up correctly and do a walk through. Grand entrance or reception was never talked about. We were questioned about where our decor was, but from the lack of communication we were last told we had an event Thursday & could get in for rehearsal at 6pm, but an event Friday at 8 am, so therefore we would just bring our decor Saturday, the morning of the wedding. The actual day of the wedding, Brooke was the opening coordinator. Also someone we had never spoke to in the almost 24 months of planning, but thankfully Brooke was our saving grace for the beginning of the day. She was knowledgeable, any questions, concerns or details, you never had to speak or ask her twice she was doing it, answering questions correctly, confidentiality & with joy. we would of loved to work with Brooke this whole entire time & sadly wish we could have. Towards the evening, we struggled finding our closing coordinator, we had to send someone every time to find her, and then when it came to packing things up for us, we were given candles and holders in our boxes that belonged to the vendors, didn’t receive any of my bouquet or florals packed up, we had family members help tear down most of everything, etc. which would be okay, but a big selling point into the venue, is the set up & tear down included. Overall, I would work with these individual vendors again, but would opt out of letting the estate be the between communication, and opt out of having any coordinators provided with them. Our wedding day was still perfect, but working in the event/service industry myself, we were overall disappointed with the venue itself, lack of communication, knowledge and urgency/care for your personal event.