The Springs in Arlington

Major Issues That Ruined My Wedding At my wedding rehearsal, which was the day before our wedding, it was brought to the staff’s attention that there were several loose floorboards that posed a tripping hazard. Nothing was done until the day of the wedding, when they tried to glue them down last-minute. A wedding venue should be proactively addressing safety hazards—not waiting until the day of the event to deal with them. We had freezing temperatures in Texas that week. The morning of our rehearsal, the venue was properly warm. However, the next day on our actual wedding day, upon our arrival, the venue was freezing cold inside. The bridal and groom’s suites were 59 degrees. I had to ask twice for them to turn up the heat because the first time, they only raised it to 61 degrees, which was still unbearably cold. They brought us space heaters but still took forever to warm up. Why wasn’t someone there ahead of our arrival to properly warm up the venue?! Several outlets in the bridal suite weren’t functional, making it difficult for my wedding party to get ready. My hair stylist had to move to the family suite to finish doing the bridesmaids hair. This impacted me being able to get the photos I wanted of us getting ready since we all weren’t in the same room any longer. Again freezing weather that day and a pipe burst in the ceremony space. This caused flooding in the front left part of the ceremony space that eventually made its way down the aisle. Instead of handling it quickly and professionally, their staff brought in trash cans and one lady mopped and left. The water was still pouring down out of the ceiling for hours. My own family members had to step in to mop up water and continuously change out trash cans during our ceremony while venue staff took their time responding “behind the scenes” is what they said. My bridesmaids were standing in water. There was water in the front part of the aisle when I made it to greet my husband. Our photography/videography company is working their best to edit the sounds of this “indoor waterfall” out of our ceremony video. This is completely unacceptable. The flooding forced the bathrooms to be shut down in the ceremony space meaning my guests had to walk across the property to use the restroom in the reception space. This was not only frustrating but embarrassing—a wedding venue should be prepared for emergencies, but The Springs was not. Please think twice before booking! I would never want another bride to go through what I did. My wedding was supposed to be a day filled with joy, love, and unforgettable moments. Instead, I was left dealing with problems that should have never happened at a professional wedding venue. We weren’t able to get all the photos that we wanted to capture our special day either due to these issues. I feel bamboozled because Kaci who is the General Manager of the venue was so responsive and helpful leading up to our wedding day. When it truly mattered the most, which was our actual wedding day, her and her staff 100% fell short of the job. She made it seem any time we asked her for something that we were “bothering her”. I literally saw her twice the whole day and that was literally within the first hour of me being at the venue. She never came back and checked in with us or our wedding planner with these issues that we brought to their attention. The amount of money that we paid for the venue was wild to not receive top notch customer service.

We had our wedding here. The Major Issues That Ruined My Wedding Day: At my wedding rehearsal, which was the day before our wedding, it was brought to the staff’s attention that there were several loose floorboards that posed a tripping hazard. Nothing was done until the day of the wedding, when they tried to glue them down last-minute. A wedding venue should be proactively addressing safety hazards—not waiting until the day of the event to deal with them. We had freezing temperatures in Texas that week. The morning of our rehearsal, the venue was properly warm. However, the next day on our actual wedding day, upon our arrival, the venue was freezing cold inside. The bridal and groom’s suites were 59 degrees. I had to ask twice for them to turn up the heat because the first time, they only raised it to 61 degrees, which was still unbearably cold. They brought us space heaters but still took forever to warm up. Why wasn’t someone there ahead of our arrival to properly warm up the venue?! Several outlets in the bridal suite weren’t functional, making it difficult for my wedding party to get ready. My hair stylist had to move to the family suite to finish doing the bridesmaids hair. This impacted me being able to get the photos I wanted of us getting ready since we all weren’t in the same room any longer. Again freezing weather that day and a pipe burst in the ceremony space. This caused flooding in the front left part of the ceremony space that eventually made its way down the aisle. Instead of handling it quickly and professionally, their staff brought in trash cans and one lady mopped and left. The water was still pouring down out of the ceiling for hours. My own family members had to step in to mop up water and continuously change out trash cans during our ceremony while venue staff took their time responding “behind the scenes” is what they said. My bridesmaids were standing in water. There was water in the front part of the aisle when I made it to greet my husband. Our photography/videography company is working their best to edit the sounds of this “indoor waterfall” out of our ceremony video. This is completely unacceptable. The flooding forced the bathrooms to be shut down in the ceremony space meaning my guests had to walk across the property to use the restroom in the reception space. This was not only frustrating but embarrassing—a wedding venue should be prepared for emergencies, but they were not. I would never want another couple to go through what we did. Our wedding was supposed to be a day filled with joy, love, and unforgettable moments. Instead, I was left dealing with problems that should have never happened at a professional wedding venue. We weren’t able to get all the photos that we wanted to capture our special day either due to these issues. I feel bamboozled because Kaci who is the General Manager of the venue was so responsive and helpful leading up to our wedding day. When it truly mattered the most, which was our actual wedding day, her and her staff 100% fell short of the job. She made it seem any time we asked her for something that we were “bothering her”. I literally saw her twice the whole day and that was literally within the first hour of me being at the venue. She never came back and checked in with us or our wedding planner with these issues that we brought to their attention. The amount of money that we paid for the venue was wild to not receive top notch customer service.