The Timberlodge at Arrowhead

BUYER BEWARE! I really was hoping I would not have to write this review, but Arrowhead and associated management have really left me no choice. First, I would say that it is an expensive venue but has a beautiful location and great buildings. The food was not the best but not terrible. The staff that worked with my wife and I were wonderful. Kayla was our "wedding coordinator" and she was lovely. It did feel like a very loose term for the wedding coordinator but during the event she was extremely attentive and helpful. The reason for the one-star review is due to the venue itself and its management team. We had a Saturday, 2/15/25, wedding and there was a wedding there on Friday, the night before. Again, this is all to be expected given this is a golf course and wedding venue. During the winter, they would need to get as much business renting out the space. We had our concerns but again, this was on the pricier side of wedding venues, and you would expect that booking 2 nights in a row should not be a problem for them. Oh, but we were wrong, and I have receipts for everything and gladly explain the details to anyone. The problem was with their plumbing. Before our wedding event even started, their toilets backed up and for the remainder of the night, the venue smelled of sewage. This was about 130 people at the wedding. Pregnant women and handicap people were in attendance. Thank God we had hired buses to help people get back to the hotels safely. Our hired drivers were willing to transfer guests to the other venue to use their facilities. This screwed up our bus schedule for the end of the night. Also, the venue did not put up any signs or directions on what to do if you had to use the restroom. As we are in the middle of our wedding with family and friends from all over, what can we do? We rolled with it. Here is where the sad truth of the company and management team comes into play. As a respected client, I reached out to Arrowhead and asked to speak with someone about how unsatisfied I was with the venue. I did not want to write a review until I gave the company a chance to make it right. After reaching out via email, I was put in contact with the property manager (PM). This gentleman was really a piece of work. At no point in our conversations did he give me the respect of a valued customer. We had to pay for everything up front, which is probably why they don’t seem to care The first conversation started out with the PM telling me that the venue had to get an emergency plumber out to the venue to fix the backed-up pipes and that he could bill my wife and I for that charge. I tried to explain to the property manager that I am an upset customer and would appreciate the company making it right. The PM claimed to be an ex-lawyer, which he liked to remind me of constantly throughout our conversation. During this conversation, I let the PM know that I was not seeking legal action and simply wanted to be compensated for the unsatisfactory product, which is the price of a new car. I told them that he could prevent bad reviews by giving us some money back. This sent the PM off. He began to threaten to sue me if I were to write a bad review. We ended the conversation with the property manager, going to reach out to the owners to try and meet my request. Keep in mind my request would only hurt their margin a little, not at all make them lose money for the night. The property manager told me he would get back to me within the week. I took 3 more weeks to hear back. After reaching out multiple times, the PM told me their final low-ball offer but said I would have to sign an NDA. I would rather write an honest review so other customers can fully understand the company they are working with. ONCE THEY HAVE YOUR MONEY THEY DON’T CARE! THEY DO NOT STAND BEHIND THEIR PRODUCT. I would be concerned that they will continue to have plumbing issues.