The VERVE Hotel, Boston-Natick

We used the Verve for our room block and post-wedding brunch, due to proximity to our wedding venue and because their bar is open late. I would NOT recommend using the Verve for any future events. Front desk and event staff were very friendly and accommodating, however event and room block booking was painful to say the least. We reserved our room block about 9 months before the event, at which point we also booked our suite. I planned to use the suite to get ready with bridesmaids the day of, so we requested the one-room suite, instead of two rooms, so the space was more flexible. They confirmed we had that room in March and then the front desk confirmed it again in May. Fast forward to the week of and they tell us that room has been guaranteed to another guest. Many phone calls later they finally folded and gave us the room they promised us but added a ton of stress to our lives two days before our wedding. Again the front desk was very pleasant about it and went above and beyond to help us, but the booking staff (I think they are with a different agency or something) were absolutely unhelpful, rude, and totally bought into the Crowne Plaza bureaucracy instead of trying to help. Booking the brunch was also unprofessional and rude. Kerry sent multiple catty emails basically suggesting we were being stingy with our brunch because we wanted to do an omelette station with bagels and coffee instead of a buffet breakfast. Even though literally no one has ever enjoyed a buffet breakfast and the site of buffet eggs makes me sick - seriously they are always garbage. It's clear to me Kerry tries to toy with people's emotions to upsell them on things they do not need or want. Don't bother with this bureaucracy and rudeness if you can avoid it. Absolutely the worst/rudest vendor I dealt with related to our wedding.

It's been a week since my husband and I got married. Our cocktail hour and reception was held here at the The Verve Crowne Plaza Hotel. I also stayed to get ready here before the big event! We were both well taken care of from start to finish and there was never s time where we felt uncomfortable or worried of the outcome. The hotel's whole team was beyond excellent and made sure that everything ran smoothly. We both truly felt that we had nothing to worry about and more importantly, every single detail was done well. To name a few, Matt, Deborah, Michelle, & Ana worked closely with us to make our wedding day very memorable. It was such a great day! The chef was very friendly and easy to talk to and makes the best food! Our guests to this day continue to rave about how beautiful everything was and how much they all enjoyed the food!! Our special day turned out to be as perfect as we both imagined it to be thanks to them and everyone else who supported us and made it possible!

Do not get me wrong, the venue is beautiful and very funky/fun! That is the exact reason that we chose it! The pre-event staff are fantastic! We had multiple meetings, they were very helpful and always available for questions and such. Unfortunately, the day of our wedding - the event staff was always missing. We felt we needed to search to report issues or ask questions. Our wedding was beautiful, however, I felt like the day of there was a lot of added stress.

The Crowne Plaza/Natick is a poor choice of venue for an event that you care about. We signed a contract in April, 2012 for an date in January, 2013, and left a sizable deposit. In the interim we had several conversations with them about details. So we were shocked, just a couple of months before the event, when the Crowne Plaza told us they'd decided not to host our event after all. When we pointed out that dozens of our guests had already booked travel to Boston, they expressed absolutely no concern or sympathy, and indeed they were downright nasty on the telephone. Once it became clear that they weren't going to change their minds, we launched a frantic (and, thankfully, successful) search for another venue nearby --- but trust me, this is not the kind of stress you want to be facing two months before your wedding. To add insult to injury, the Crowne Plaza dragged its feet about returning our deposit, and absolutely refused to pay interest, despite having held our money for over six months. These people are not to be trusted with anything, let alone one of the most important days of your life.