The Wayfinder Hotel

We chose Wayfinder for our wedding room block this summer, and honestly were very disappointed. We had stayed ourselves prior to the fire, and had such an amazing time. Something must have changed though, because I ended up apologizing MYSELF to all our guests for all the issues we experienced. Upon arrival, the lobby was completely packed, and staff were sending guests to the wrong areas of the hotel. Many of our family and friends ended up being sent to an incomplete floor, and had to ask around to find the correct wing to their rooms. My mother with mobility issues ended up walking around for 10 minutes trying to find her room. Many of the rooms also has issues - my room had a retainer left on the shelf, my parents room had a bloody earring on the floor, a bridesmaid's room had false eyelashes on the floor. And many rooms had functionality issues - a friends shower didnt work, and the grooms room had a broken AC. But my biggest problem was the communication. Our After Party was taking place at Wayfinder as well, and we were assured (both in our contract, and via email the week prior) that Nomi Park would be the after party location. As we walk into the lobby the day before our wedding, not only is Nomi Park not open, but it is not FINISHED. Zero communication was given to us by staff or our event coordinator for the hotel. I even emailed our contact to ask for insight and she never replied. I ended up having to send my wedding coordinator around the hotel the morning of our wedding to figure out where on earth our after party was going to take place. And no one could tell us if they were providing a bar (which again, was in our contract). We ended up being hosted in a conference room, and had to tell guests as they walked into the lobby after the wedding where to go. If we had known that would be the party location, we never would have booked our After Party there. We still (3 months later) never received any communication from Wayfinder explaining what happened or apologizing. It still puts a damper on our wedding to think about how chaotic our time was trying to deal with the hotel and keep our guests comfortable. We tried to provide a good experience for them, especially those who travelled in for our wedding, and it ended up being the most difficult part of the weekend. Plus it wasn't cheap! I really enjoyed Wayfinder the first time we stayed, but unfortunately they have missed the mark after reopening. It is such a shame since it's a beautiful space!