The Westin Lake Las Vegas Resort & Spa

I had my wedding here at the end of October 2022. The venue is beautiful however the Westin Venue Coordinator Revay is awful to deal with. If you tour this venue and she is the coordinator, STAY AWAY! She made everything 10 times harder and she did not care about us or our wedding. The Westin changed coordinators three times over the course of our contract. Revay was the third. The first two were very nice and helpful. After Revay took over our contract, my wedding planner and I spoke with her about everything that had previously been discussed with the other coordinators and asked her additional questions. It took her months to reply to all of the questions and the responses were not complete. When I first toured the venue, the coordinator told us we could get the hospitality suite keys the night before to bring in all of our items. This played a factor in my decision and it was very appealing that I would not have to bring a lot of stuff on the day of my wedding. The second coordinator had no issue with this when she took over. When Revay took over, she told us that she would only honor it if we had it in writing. She compromised by saying she would let us into the room the day before at noon to drop off our stuff. We were very happy with this. So we arrive the day before at noon and Revay is MIA. I called and emailed her repeatedly, the front desk called her and she just doesn't answer. She shows up at 12:50 and does not care at all that we were supposed to meet at 12. This is the day before my wedding and I'm on a strict schedule, so I did not have an hour to waste just waiting for Revay. She takes us to the hospitality suite and the room is filthy. There is trash everywhere and it's clear that it has not been cleaned. When I point this out to Revay, she gives me an attitude and says that I can either leave my stuff there or take it back with me. She does not care that the room is filthy and acts as if I'm being ungrateful. Thankfully the bellman offered to store everything and move it once the room was cleaned. My husband and I told her how upsetting that was and of course she did not care. Throughout the planning process, I told Revay multiple times that I wanted heat lamps for the cocktail hour because I knew my family would be cold. We discussed this like 8 different times. During cocktail hour, my family kept coming into the hospitality suites because they were cold. When I asked them if there were heat lamps they said no. When my planner inquired about the heat lamps, I was informed Revay said something like oh yeah that's right, she wanted heat lamps. Every detail of my wedding was an afterthought to Revay. Nothing was finalized with my wedding. We repeatedly asked to finalize details and payment but nothing was finalized. There were so many incidents that occurred while Revay was the coordinator but they can't all fit in this review. This review is just a slice of everything we had to deal with because of her. Weddings are already extremely stressful and I feel that Revay made it 10 times worse. It honestly feels that Revay was working against me instead of with me. I don't believe she has compassion or good customer service skills when it comes to working with brides and weddings. I tried to get a manager multiple times while dealing with Revay and kept being sent back to Revay. If I had known all of this beforehand, I would never have booked the Westin. The venue is beautiful but not worth the headache of Revay.